Patient Services Coord. II

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Patient Services Coordinator II, under general supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients.

 

Qualifications

• Performs all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
• Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
• Provides support and information to providers to problem solve and manage complex administrative patient issues.
• Triages and manages complex telephone calls, utilizing courteous customer service skills. 
• Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
• Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs. 
• Manages Epic In Baskets & Epic Workqueues
• Coordinates and tracks appointments via Epic Follow Up Work Queue Lists
• Assists with training and orientation of new staff, where applicable.
• Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
• Other duties as directed.

 

Additional Job Details (if applicable)

• Good command of the English language, including medical terminology
• Knowledge of EPIC
• Excellent interpersonal and verbal/written communication skills
• Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail
• Ability to work independently and within a team environment
• Ability to solve problems and resolve complex issues on behalf of providers and patients
• Knowledge of computer applications necessary to function in administrative role; including but not limited to Outlook, MSOffice

 

Remote Type

Onsite

 

Work Location

32 Fruit Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.