Supervisor, Security Operations

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Security Operations Team within the Corporate Affairs Division.
• Responsible for ​leading a dynamic team of Security Operations Specialists who staff a 24/7/365 security operations desk at our Integrated Operations Center (IOC).

What you'll do

• Assesses emerging security and compliance challenges and operational risks, and provides appropriate guidance to protect global assets and stakeholders while ensuring compliance with relevant regulations. SECOPS is the primary American Airlines touch point with TSA in the daily management of both government and internal watch lists. Additionally, SECOPS Specialists manage routine current-day security incidents worldwide SECOPS is also the primary interface in resolving Customs and Border Protection (CBP) issues at our gateway locations
• Schedules the staffing of the desk, interfacing with US Government agencies, supporting the on-duty IOC Director, and coordinating efforts within Corporate Security, Airport Services, and other operating departments. Other duties include publishing a Daily Intelligence Summary to key stakeholders, coordinating the movement of VIP customers, as well as the movements of foreign heads of state and their armed escorts
• Operates in a high pressure, fast paced, and mission-critical environment with minimal supervision. The SECOPS Supervisor must be able to work any shift or portion of a shift, including nights, weekends, and holidays to support and train SECOPS Specialists. Superior communication skills, motivating leadership style, as well as expert knowledge of security specific and routine office applications are mandatory
• Maintains a detailed knowledge of AA systems and applications including Sabre Res/DECS, FOS, QIK Check, AAPass, and Gate Reader and understand contingency and resolution measures for issues with those systems
• Oversees Employee Central and AutoTA (time and attendance) administrative actions, and must be proficient in performing those duties
• Evaluates employee performance and training to provide guidance and recognition
• Evaluates incident and other security-related occurrences to provide recommendations for resolution
• Develops employees for promotion and provide career guidance
• Interprets regulatory security requirements and provide feedback for efficient implementation
• Prepares reports and records on department activities
• Initiates employee hire, promotion, discharge, or transfer as needed
• Prepares training materials for all new hires as well as supervise on-the-job training
• Maintains employee records and personnel files
• Vets all American/Envoy employees against TSA watch list
• Coordinates with all station Compliance Coordinators to maintain accurate list of contract employees doing security-related work on AA/Envoy's behalf
• Develops and updates Security Operations policy and procedure manual as government and internal process change
• Directs team and coordinates administrative or operational requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High School diploma or GED equivalency
• 3 years previous operations experience

 

Preferred Qualifications- Education & Prior Job Experience

• ​N/A

 

Skills, Licenses & Certifications

• Ability to demonstrate strong aptitude for problem solving
• Ability to work irregular hours, including nights, weekends, and holidays
• Ability to present work concisely
• Skills in organization and planning
• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Knowledge of company rules, regulations and conditions which may conflict with standard company procedures
• Knowledge of AA systems including PSS, native Sabre, and FOS
• Knowledge of passenger and crew security programs such as Secure Flight AQQ, APP and ESTA/ETA/CTA
• Knowledge of TSA Aircraft Operator Standard Security Program (AOSSP) regulations
• Ability to travel
• Must fulfill TSA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
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