Principal Associate, Chief of Staff, AI/ML Product

Principal Associate, Chief of Staff, AI/ML Product

Capital One is on a journey to innovate at the frontier of AI and machine learning, to change banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI and ML are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure and machine learning platforms, we are now uniquely positioned to harness the power of AI. We are committed to building world-class applied data science and engineering teams and evolving our industry-leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build.

Our organization:

The Enterprise AI/ML Product (Artificial Intelligence / Machine Learning Product) organization powers real-time, intelligent banking at Capital One through cutting-edge AI/ML capabilities and safe scaling of business-led innovations. Enterprise AI/ML is launching Capital One AI use cases and capabilities, advancing state-of-the-art AI technologies, building a well-managed enterprise platform, and delivering an easy-to-use platform experience.

Our team:

The Chief of Staff team supporting the Enterprise AI/ML Product organization sits at the intersection of associate experience, strategy, and department operations. No two days are the same with responsibilities ranging from associate engagement, new hire onboarding, financial management, and strategic planning/execution.

Your role:

As a Principal Associate, Chief of Staff, you will report directly to the Sr Director, Chief of Staff for the Enterprise AI/ML Product organization and directly support our growing organization. The person in this role will establish and run operating routines for senior leadership, execute on special projects, and serve as a liaison between the organization and partner groups such as Tech, Finance, Recruiting, and more. 

The ideal candidate should have experience with senior level strategic communications; project, process, and budget management; and managing highly diverse cross-functional stakeholders. We are looking for someone with demonstrated executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, comfort with data, an ability to solve complex problems, and the ability to manage multiple initiatives at once. You will be a thought leader and collaborate with smart and passionate leaders influencing results that are high-visibility and high-impact.

You will work to drive efficiencies, collaboration, innovation, and outsized value across the organization. We are looking for a passionate team member who loves diving into ambiguous and challenging problems. You will need to be highly organized and emotionally intelligent to work with our leadership team to drive strategic planning efforts, keep a pulse on team health, morale and engagement, and ensure key business priorities are successfully executed. The ideal candidate can connect the dots between good process and great results, effectively influence others to achieve organizational goals, and facilitate a vocal leadership team toward purposeful outcomes. Candidates should be self-motivated, with strong organizational skills, attention to detail, executive presence, and a passion for solving complex problems.

Responsibilities:

• Manage operating routines for the organization including monthly business reviews, leadership team meetings, town halls, and more

• Prepare and facilitate reviews of cross-functional materials to be used in senior leadership forums

• Support associate experience efforts including the management of our new mentorship program, differential investment programs, and new hire onboarding

• Flex into special projects, providing additional support and thought leadership for top of house priorities

• Support annual Talent and Performance management program management

Successful Candidates will:

• Have demonstrated experience with developing a strategic execution plan and influencing others to participate in planning activities