Network Operator – Technical Infrastructure and Operations

 Valero provides the energy to take people anywhere they want go around the globe. Our 10,000 employees work together as a team with the single goal of maintaining our status as a top petroleum refiner and ethanol producer. As an employee at Valero, not only will you have an opportunity to impact people’s lives through the products we manufacture in a safe, reliable environment, you will also be a part of a culture that thrives on positively impacting the lives of the people in the communities that we live and work.

As a Network Operator, you will work on the team responsible for 24/7 alarm response, incident analysis/troubleshooting/dispatch, enterprise job control, customer support, and general level 1 and level 2 I/S services across all Valero business units and locations. This position works on a shift schedule that may include nights and weekends and rotates quarterly. 

In addition to core monitoring and support duties, this role is designed to reduce operational toil across the enterprise by taking ownership of repeatable tasks traditionally handled by Level 2 and Level 3 teams. You will work closely with those teams to document, standardize, and automate operational procedures—helping to streamline workflows and improve service delivery.

Key Competencies:

• Problem-Solving
• Initiative
• Results Orientation
• Interpersonal Skills

Our goal at Valero is to continue to be the premier manufacturer, distributor, and marketer of quality transportation fuels and petrochemical feedstocks, while serving the needs of our employees, communities and stakeholders.  You can help achieve this goal if you can:

• Monitor and respond to alarms from Valero I/S infrastructure and applications.
• Open and facilitate support calls with third party providers.
• Create, monitor, and troubleshoot scheduled jobs.
• Resolve incidents independently and assist with complex incident troubleshooting and resolution.
• Execute well-documented operational tasks transitioned from Level 2/3 teams.
• Collaborate with engineering and operations teams to identify and automate repetitive tasks.
• Maintain and improve runbooks and knowledge base documentation.
• Contribute to Valero’s automation initiatives by supporting scripting, orchestration, and process improvement efforts.
• Follow ITIL based service management processes (Change, Incident, Request).

This position is an hourly non-exempt status, which means you are eligible for overtime pay. 

Minimum Requirements:

• High School Diploma or GED
• 2+  years of experience in a Technology or Network Operations Center in a large enterprise environment.
• 2+ years of experience with first level administration and troubleshooting of Windows Servers, virtual machines, and Telecom Circuits.
• Able and willing to work on-site, in-person at the Valero San Antonio location, required.

Preferred Requirements:

• Bachelor's degree (or higher) or foreign equivalent degree in Computer Science, Engineering, Information Technology or related field.
• Windows Server administration experience
• PowerShell scripting experience
• VMware vSphere or other hypervisor experience
• BMC Control-M Workload Automation experience
• OpenText Operations Bridge, Network Node Manager, Network Automation or SMAX experience
• Modern data protection platforms (e.g., Rubrik, Cohesity) experience
• Microsoft System Center Operations Manager (SCOM).
• Cisco routing, switching, or UCS experience

The above description reflects the primary job function and may not include all detailed job functions performed in the role. 

Position level and salary will be commensurate with qualifications and experience.

Benefits: