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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Manage, support and perform a variety of operational activities with various levels of complexity; meeting production and quality standards while adhering to complex regulatory, investor and Truist requirements. Exercise judgement while handling financial transactions with a high degree of accuracy. Ensure operational objectives of the team are being achieved.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

Manage a team of operations analysts to ensure timely completion of all work while meeting productivity and quality standards. Identify Risk Exposure in Processes and Escalate as needed. Increase position knowledge by participating in training and development. Performs work with autonomy and completes other duties as assigned while demonstrating Truist values. Understand and articulate the fundamental Mortgage Servicing concepts as they pertain to the team’s policy and procedures. Communicate with internal and external partners as applicable to resolve issues and/or questions. Review processes and procedures to provide ongoing enhancement to improve productivity and quality. Demonstrate leadership skills by mentoring new teammates. Support LOB Manager by being the subject matter expert as it relates to your LOB; provide assistants with internal and external audit requests, including the formulation of audit responses to regulators, investors, and auditors, both internal and external. Delegate assignments, projects, as necessary, to analysts based on complexity and working knowledge. Serve as project/process expert and serve as a mentor to the operations team.

4 days in office/1 day remote

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in Accounting, Finance, Mathematics, or Economics, or equivalent education and related training or experience  Five or more years of Experience in a related field. Advanced understanding of Arithmetic and Accounting concepts (concepts, not rules). Ability to work in changing and high volume environment. Professional Oral and Written Communication Skills. Advanced Level Computer Skills, such as Microsoft Office, web conferencing, and other software products. Demonstrated ability to listen, ask questions, and comprehend new or complex matters. Self-starter with ability to manage time wisely and work on multiple projects at a time. Conflict resolution skills. Root cause analysis to identify causes of problems and provide potential solutions.

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting

    Sitting (if checked, indicate frequency

               Constantly (More than 50% of the time)

      Walking (if checked, indicate frequency

           Occasionally (Less than 25% of the time)    
    Bending (if checked, indicate frequency               O

Occasionally (Less than 25% of the time)