Senior Customer & Market Researcher

Competencies: Customer Focus; Action Oriented; Collaborates; Instills Trust; Values Differences

 

 

As one of the leading insurance companies, we know that together we can achieve more. At UNIQA, we are therefore the community for a better life. We use our individual skills to shape the future together. Tell us about your strengths and apply as a Senior Customer & Market Researcher 

 

 

What to expect:

• Serve as the primary liaison for all research activities, ensuring seamless coordination and communication between internal stakeholders and external research partners.
• Design, commission, and manage a variety of research projects, including surveys, interviews, focus groups, competitive analysis, and market trend studies.
• Analyse and interpret research data to provide actionable insights and recommendations to support business strategies and initiatives.
• Develop and maintain an internal database/library/repository of research findings and data, ensuring easy access and reuse by relevant teams.
• Create and facilitate communication formats that foster a customer-centric culture.
• Collaborate with cross-functional teams, including marketing, product development, and sales, to integrate research insights into business planning and execution, and tying research impact to business metrics.
• Stay abreast of industry trends, emerging research methodologies, and best practices to continuously improve the quality and impact of research activities.
• Present research findings and insights to senior management and other key stakeholders in a clear and compelling manner.

 

 

What we expect:

• Bachelor's or Master's degree in Market Research, Business Administration, Marketing, or a related field.
• Proven experience in market or customer experience research, preferably within the insurance or financial services industry.
• Strong analytical skills with the ability to interpret complex data and translate it into meaningful insights.
• Excellent project management skills, with a track record of successfully managing multiple research projects simultaneously.
• Proficiency in research tools and software, as well as advanced knowledge of statistical analysis techniques.
• Proven ability to work with customer-centric formats (customer journeys, service blueprints) to visualize insights in an effective manner.
• Exceptional communication and presentation skills, with the ability to convey research findings to diverse audiences.
• A proactive and collaborative approach, with the ability to work effectively in a fast-paced, dynamic environment.

 

 

Why Join Us: At UNIQA, we are committed to fostering a culture of innovation, collaboration, and continuous learning. As a Customer & Market Research Lead, you will have the opportunity to make a significant impact on our business and contribute to our mission of delivering exceptional value to our customers.

 

 

At UNIQA, we live diversity. We recognize and foster the value of different perspectives in our teams and leadership positions. Therefore, we welcome applications that enrich our diversity. If you have any questions about accessibility, feel free to contact the person listed on the right side of the advertisement.

 

You are not sure if you meet our requirements? Apply anyway! UNIQA is looking for candidates with drive, courage to change and enthusiasm!

 

Benefits: An onboarding plan, welcome events and a buddy system will give you the best possible start; A discounted DO&CO canteen is available to you in the office, and you will also receive financial support for meals if you work from home; A modern & bright office with break areas in the heart of the city as well as modern IT equipment provide a good environment; Discounted insurance and a company subsidy provide security. Additionally vouchers for supermarkets, perfumeries, furniture and hardware stores and much more can be purchased; Flexible working hours and short core working hours allow you to have a flexible working day; Marriage and birth grants; Possibility to work from home and a financial starter package for individual use; Remote work within the EU: Work up to 20 days a year from an EU country of your choice; Vaccination campaigns, check-ups and blood donation campaigns are offered on site on an ongoing basis. Fre