Technology Lead

ABOUT USG AND OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY

USG Corporation is an industry-leading manufacturer of building products and innovative solutions highlighted by Sheetrock®, Durock®, and Securock® Brands.

Headquartered in Chicago, USG serves construction markets around the world through its Gypsum, Performance Materials and Ceilings divisions. Its wall, ceiling, flooring, sheathing, and roofing products provide the solutions that enable customers to build outstanding spaces where people live, work, and play.

USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.

ROLE SUMMARY

The Technology Lead is responsible for the technical implementation and ongoing development of USG’s customer portal and eCommerce capabilities, ensuring customers have access to consistent and accurate inventory, pricing, order, and account information through an exceptional user interface. This role oversees the development of self-service account management and eCommerce functionality, including shopping cart, checkout, order fulfillment, and order history. It also includes managing integrations with USG’s commerce platform to deliver a seamless user experience. The Technology Lead has a strong passion for development and a demonstrated appetite for continual learning.

USG offers a hybrid workplace. The office location is Chicago, IL. Minimal travel may be required.

DEFINITION OF THE TEAM

The Customer Portal and eCommerce team is dedicated to delivering a superior eCommerce experience and driving both conversion rates and customer satisfaction. By combining business and IT expertise, the team is responsible for advancing myusg.com as a critical customer platform and managing the data customers rely on to make informed purchasing decisions, including account information and transactions. In this agile environment, the team works cohesively, guided by a Product Owner and the Technology Lead, to ensure seamless execution and continuous improvement.

What makes this team effective is its ability to work collaboratively and take ownership of deliverables. Each member of the team has a specific role to play, but they all share a common goal and work together to achieve it. The team's structure fosters innovation, agility, and accountability, making it a pivotal part of the company's digital transformation journey.

 KEY RESPONSIBILITIES

Technical implementation: Lead and enable the technical implementation of eCommerce technologies and platforms, ensuring robust, scalable, and high-performing solutions. Develop, optimize, and maintain high-performing shopping cart and checkout experiences that drive user engagement and conversion rates by designing for great user experiences. Lead the migration from our legacy Salesforce Commerce Cloud powered eCommerce site to a modern Next.js/React implementation

• Integration and management: Ensure seamless integration of eCommerce and customer identity technologies, including the commerce platform, CRM systems, identity and access management services, and analytics tools. Manage technical aspects of platform performance and customer account management, including tracking, reporting, and data analysis

• Collaboration and coordination: Work closely with marketing, design, and development teams to ensure alignment and successful execution of go-to-market initiatives

• Project management: Lead technical projects from conception to completion, ensuring timely delivery and adherence to quality standards. Coordinate with external vendors and partners as needed to implement and optimize marketing and eCommerce technologies

• Team decision making: Encourage team-level decision making, make final decisions when needed, and escalate decisions that impact multiple teams or the broader transformation

• Documentation and compliance: Maintain comprehensive documentation for technical processes, integrations, and systems. Ensure compliance with relevant data protection regulations and