Sr. Field Operations Manager

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Summary
With a focus on the Truck Maintenance facilities and processes, the Field Operations Manager II provides leadership that ensures standardization and execution of maintenance processes and achievement of business objectives across multiple branches within his/her business unit.

The “FOM” supports the operations and personnel comprised of multiple locations.  That personnel includes Ops Supervisors & Ops Managers. This position ensures that key Ryder FMS maintenance objectives, plans, and strategies are effectively communicated, implemented and met within their respective location(s) within the business unit, which is inclusive of all maintenance and quality processes and financial measures. This role is also critical as a liaison to customers, supporting the sales process and assisting in problem resolution in regards to maintenance services. In addition, the role also participates in the growth of the branches (business unit) through increased customer retention, expansion, and new sales. The position ensures that all locations within the assigned branches, or business unit, under his/her control comply with company policies and are operating within Federal, State, Provincial, and Local laws. Lastly, this position will require the individual to collaborate with all functional groups to meet operational excellence standards.

Applicants must have experience managing multiple heavy-duty truck repair facilities with up to 3000 units and 100 plus employees.

Territory/Business Unit- Southern California / Las Vegas

Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

The salary for this position ranges from $105, 000 to $ 115,000. Employees may also be eligible to receive an annual bonus, as applicable.

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan.

Essential Functions

• Evaluate, coach and develops others on best practices regarding maintenance management within business unit
  Overall responsibility for performance management within maintenance teams

• Leads multiple Operations Managers to achieve and implement all aspects of operations management.

• Support, communicate and implement all corporate initiatives.
  Support, communicate and ensures compliance with all Federal, Provincial and local regulations.
  Support, communicate and ensure compliance with all corporately mandated policies, procedures and processes

• Measure, track and perform on-going analysis to ensure process and financial objectives are met.
  Accountable for key maintenance measurements and results across his/her business unit or branches
  Accountable for all maintenance related assets, cost and control

• This role is critical as liaison for maintenance in maintaining on-going relationship, problem resolution in the sales process

• Ensures that agreed upon customer requirements are achieved and that satisfaction objectives are met

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Effective leadership skillsStrong leadership and communication skills

• Builds and manages effective teamsBuilds and manages effective teams

• Ability to influence internal and/or external constituentsStrong interpersonal skills with the ability to influence and persuade others (internal and external)

• Aptitude to learn a new business and systemsReceptive to change – change agent

• Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlinesMust possess strong organization and delegation skills

• Experience working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics required

• Experience with Fleet Management Software required

• Experience using Microsoft word and excelintermediate required

• Maintenance and Technical experience in a shop environment preferred

Qualifications

• H.S. diploma/GED required

• Associate's degree preferred