Senior Collections Specialist

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!

Our next classes start in October of 2024.

We’ve got you covered. We are currently hiring for the following start time:

• 8:00 AM EST (Ohio)

Note: Shifts are Monday - Friday with weekends as assigned.

What You’ll Do

• Under broad supervision, responsible for collecting delinquent credit card accounts through varying channels (outbound, inbound, assigned queues and chat sessions).

• Minimizes losses to the company by determining the best method or tool to collect on delinquent accounts. Utilizes professional and persuasive communications to keep the goodwill of customers.

• Responsible for leaving professional and urgent messages in an attempt to get the customer to call back.

• Uses multi-tasking skills to handle back-to-back calls in a fast-paced call center environment.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Reviews past due accounts and calls customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.

• Builds rapport with the cardmembers and works with customers to secure 
  repayment on delinquent accounts. Reviews credit and other available information 
  on delinquent accounts, evaluate prospects for collection of delinquent amount.

• Ensures compliance with company policies and procedures. 

• Handles difficult collection calls as determined by center management. 

Qualifications You’ll Need

The Basics 

• H.S. Diploma or GED.

• 1+ years Collections Experience.

• 1+ years working-level experience in collections, customer service, detail orientation, professionalism, verbal communication, influencing, negotiation, compliance, and system/computer fluency.

Bonus Points If You Have

• 2+ years Collections Experience.

• 1+ years Working-level experience in decision making and problem solving.

A credit screening may be required for some roles within Discover Home Lending.

Application Deadline:

The application window for this position is anticipated to close on Aug-25-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $20.50 to $26.48. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equ