CXS Administrator with Portuguese and Spanish

CXS Administrator with Portuguese and Spanish<p></p><p><b>Michelin is hiring!</b></p><p>- - - - - - - - - - - -</p><p></p><p>This role is based in the <span> </span><b><b>Michelin Corporate Business Services in Bucharest</b></b>, where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Order to Cash, Personnel and Service Management.<span>  </span></p><p></p><p><b><b>What We’re Looking For:</b></b></p><ul><li><span>Bachelor’s degree</span></li><li><span>Fluency in<span> </span></span><b><b>Portuguese and Spanish<span> </span></b></b><span>(B2+)</span></li><li><span>Experience with invoicing or billing is a plus</span></li><li><span>Strong communication and problem-solving skills</span></li><li><span>Comfort working with data and internal systems</span></li><li><span>Team-oriented mindset</span></li></ul><p></p><p></p><p><b><b>Key Responsibilities:</b></b></p><p></p><p><b><b>Remote Support to Customers and Service Providers:</b></b></p><ul><li><span>Provide operational support to the customer or service provider through different channels (phone, chat, email, etc.).</span></li><li><span>Assist the <span>Dealer/Customer/Partner/provider</span>  with any aspect of services operations question: problems, training, compliance, escalations, etc.</span></li><li><span>Perform the first triage (troubleshoot technical issues or inquiries) and steer the Dealer/Customer/ Partner/Provider to the right <span>department/individual</span> based on the facts shared by them.</span></li><li><span>Update and enter information to keep the customer’s records up to date. </span></li><li><span>Start and schedule a Service Order according to the scheduling process.</span></li><li><span>Assist with system requests.</span></li><li><span>Assist and helps on customers questions regarding the usage of monitoring equipment, tools, offers and/or operational procedures.</span></li><li><span>Steer and manage the performance of your “client” portfolio and alert when there is deviation.</span></li></ul><p></p><p><b><b>Scheduling:</b></b></p><ul><li><span>Organize deployment of enhancements to existing offers or new offers with the <span> Dealer/Customer/Partner/provider</span>  </span></li><li><span>Support the delivery or removal of equipment via multi-channel assistance (chat and e-mail, etc), following the scheduling process.</span></li><li><span>Track the Service Orders ensuring that the scheduling process is carried out with quality and efficiency.</span></li><li><span>Confirm customer and vehicle data.</span></li><li><span>Capture and record the service provided and customer data to keep the customer's files up to date.</span></li></ul><p></p><p><b><b>Billing Service: </b></b></p><ul><li><span>Provide help and answer questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership, among others.)</span></li><li><span>Update and record the information/decision in the customer's file.</span></li></ul><p></p><p></p><p></p><p></p><p><b>In Michelin we offer:</b></p><ul><li><span>Flexible work schedule and home-office options</span></li><li><span>A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.</span></li><li><span>Private medical subscription;</span></li><li><span>Life insurance;</span></li><li><span>Lunch vouchers and discounts;</span></li><li><span>Deduction of vacation costs.</span></li></ul><p></p><p><b><span>How we recruit:</span></b></p><p><span>Once you submit your application, one of our recruiters reviews it. If your profile fits our role:</span></p><ul><li><span>We have a phone call to get to know each other;</span></li><li><span>We hold assessments to see your language skills and competencies;</span></li><li><span>We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.</span></li></ul><p></p><p><b><span>Pass all stages with flying colors, and we’ll send you our offer.</span></b></p><p></p><p><b><span>LET’S INSPIRE MOTION FOR LIFE</span></b></p><p><span>Where do success and ideas come from? We strongly believe they come from collective intelligence.</span></p><p><span>Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.</span></p><p></p><p><span>What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.</span></p><p></p><p><span>That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for ev