Training Specialist

Company Overview - Why Movemedical

Culture. Impact. Innovation.

Culture - 4.5/5.0 on Glassdoor Reviews, Best Places to Work Inc Editor’s List, and a very passionate, helpful, and committed team.

Impact - Solving a big, expensive problem in the healthcare industry - medical device planning and supply chain.  With a small, growing, autonomous team, you will significantly impact the industry, clients, and growth.

Innovation - Bleeding edge from a technology perspective.  The leader for innovations in the industry.

Job Summary 

• You're the consummate learner-educator. It's in your DNA. What does that even mean? Read on, friend, read on. 
• Do you take joy in learning new things and becoming a subject matter expert for others? Oh yeah. 
• Do you stop at nothing to bend the learning curve for others by crafting top-quality training, facilitating engaging learning experiences, and measuring effectiveness to continuously improve? But of course - I mean, is there any other way? 
• Do you have a deep interest in technology, software, healthcare, logistics, business, and all intersections thereof? Why yes, I read up on most of these already. 
• Do you take pride in working with software users to adopt new apps? My motto is the only thing better than a well-design app is a well-utilized one.
• Do you exhibit superb preparation in everything you do? Preparation is almost as fun as training! 
• Are you also comfortable with content, processes, and formats evolving to meet changing needs? We've gotta change to improve, so duh. 

If this sounds exactly like you, then you're who we've been waiting for, and we can't wait to meet you. With your help, we'll take Movemedical's internal and external product training to the next level to help our organization scale new heights of excellence. 

Responsibilities and Duties 

• Responsibilities 

  • Design and revamp training materials on technical topics 

  • Create educational videos and content about our software application and the industry we service 

  • Effectively work with subject matter experts to translate business needs into training content 

  • Master the Movemedical platform by understanding the product features, system workflows, and business context 

  • Coordinate virtual and in-person software training, including preparing data to support hands-on exercises 

  • Confidently deliver training classes to internal and external audiences 

  • Create assessments to evaluate skills and learning outcomes 

  • Research new innovations in both learning design and education 

• Day-to-day Activities 

  • Collaborate with customers and internal technical staff, including participating in discovery, training, documentation, and other project activities 

  • Create new training content (e-Learning, instructor-led training materials, work instructions, short-form video content) to assist in the continued growth of Movemedical's training courses, certification programs, and other offerings.

  • Own new hire onboarding and training.  

  • Help extend the onboarding program to assist department leads in better assessing employees' overall progress.  

  • Update and maintain all training material for external and internal distribution 

  • Manage administering and following up on required compliance training for all internal staff. 

  • Assess the feasibility of tasks, including providing a level of effort estimates for anticipated work 

  • Provide onsite and remote support to customers prior, during, and following go-live - this includes managing support calls/queries and documenting production bugs

  • Travel averaging 25% to work with customers in person domestically or internationally

Qualifications and Skills  

• 2+ years of relevant work experience presenting to clients or training/educating adults in some capacity, preferably in tech or healthcare.  

• Learning Theories & Principles – Knowledgeable about learning theories and principles such as A.D.D.I.E., action mapping, and Mayer's multimedia principles to create eLearning courses.