Branch Manager, Commercial

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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Position Overview

Leads and manages branch associates at a commercial branch with a basic to moderate level of activity and complexity; includes service associates and/or sale associates. Dependent on branch activity and location, may include supervisor associates. Directs day-to-day basic activities to achieve company and business unit goals and objectives. Delivers high-level customer service by directing and motivating branch staff to increase customer base and retention metrics, and ensure top line growth. Responsible for the P&L of a small-to- medium sized revenue commercial branch. Monitors expenses and analyzes financial performance of branch. Identifies operational deficiencies and implements plans for improvement.

Job Responsibilities

• Manages branch service team; supervisors.
• Reinforces service standards by conducting quality control training and inspections; directs service department to ensure customer growth through retention increase.
• Directly manages the branch sales team and directs day-to-day activities within the branch to ensure top line growth.
• Responsible for the P&L of a small-to-medium sized revenue commercial branch.
• Ensures revenue and profit plans are achieved.
• Drives Plan revenue and profits.
• Drives Sales and Service Excellence.
• Monitors expenses and analyzes financial performance and budget of commercial branch; identifies operational deficiencies and implements plans for improvement.
• Prepare trimester branch budgets.
• Implements company programs, initiatives, and current operational guidelines.
• Participates in recruitment, interviewing, hiring and training branch staff as appropriate.
• Operates within company and business unit policies and procedures; creates an environment that motivates associates to be successful.
• Monitors regulatory compliance with state and federal agencies.
• Leads periodic and ad hoc branch meetings.

Job Requirements

• Bachelor’s degree strongly preferred
• 2-4 years management experience in a fast-paced environment preferred
• Profit & Loss (P&S) and asset management preferred
• Sales management experience preferred
• Business acumen
• Skill in managing and leading assigned projects and associates
• Skill in organization and time management
• Skill in written and verbal communications, including public speaking
• Skill in group presentations and meeting management
• Skill in providing clear and concise feedback, performance management and coaching
• Attention to detail and analytical skills
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Ability to obtain and maintain pest management and other certifications and licensures as needed
• Ability to maintain a valid driver’s license
• Ability to relocate as needed
• Skill in second language preferred

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

• Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally.
• Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.
• Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion.
• Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.
• Push objects forward, downward, or outward with sustained force using the upper extremities to press with s