HR Support Services Supervisor

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

 

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave 

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

 

Please review the job profile below and apply today!

This position manages and directs activities, performance, and development of HR Support Services Representatives in HR Support Services. The HR Support Services Supervisor ensures agents support key business objectives, uphold company values, and consistently provide a high standard of service to team members across the business while internally fostering a positive team member experience.

 

What You’ll be Doing: 

• Lead, coach, and develop a team of HR Support Services Representatives.

• Conduct regular coaching sessions and performance evaluations to identify opportunities for growth, recognize positive behaviors, and enhance team performance. 

• Oversee call monitoring, ticket resolution, and email review, ensuring quality and consistency in team member interactions. 

• Address escalated team member inquiries, offering timely resolutions to minimize disruption and improve the team member experience. 

• Identify individual and team training needs, creating development plans for immediate and long-term performance improvement. 

• Collaborate on implementing and maintaining HRIS and ticketing platforms, providing feedback for system enhancements. 

• Develop and manage agent schedules based on call volume forecasts, business needs, and team accommodations. 

• Effectively communicate key business updates, initiatives, and expectations in team meetings and individual coaching sessions. 

• Foster an empowering and inclusive team culture that prioritizes problem-solving and team member satisfaction. 

• Participate in special projects and provide process improvement suggestions to enhance HR Support Services efficiency and service delivery. 

• Reinforce the organization’s core values and commitment to exceptional employee support. 

• Be available for flexible scheduling, including evenings or weekends, as required by business needs. 

• Perform other duties as assigned to support the HR Support Services and broader HR team. 

• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. 

​

What You Bring with You (Qualifications): 

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience. 

• 3+ years of leadership experience in a contact center, HR environment, or customer service role. 

• Strong understanding of HR processes, including benefits, payroll, FMLA/ADA regulations, and employee relations. 

• Familiarity with call center technology, including ticketing systems and workforce management tools. 

• Experience with HRIS platforms, CRM systems, and data analytics. 

• Proven ability to manage, develop, and motivate teams in a fast-paced environment. 

• Exceptional problem-solving, decision-making, and communication skills. 

• Commitment to fostering a