Senior IT Endpoint Administrator - Windows

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Senior IT Endpoint Administrator to be a part of making this happen.

Location: Eden Prairie, Minnesota, USA (Hybrid role, 3-days a week in office)

About the Role

The Senior Endpoint Administrator will demonstrate advanced enterprise knowledge of Windows endpoints. This role is responsible for advancing Arctic Wolf’s Windows endpoint management strategy. Key responsibilities include configuring policies, enhancing security baselines, and creating and maintaining repeatable and reusable standard operating procedures and practices. Senior-level proficiency in Microsoft Intune and Windows Security tools, along with experience with Okta IDP, and Splunk, Windows patch management and SentinelOne.

Responsibilities

• Help maintain the operational processes for delivering best-practice device management and MDM design, implementation, and ongoing management.

• Operate, maintain, and provide consultation for a wide variety of operating systems (Windows/macOS) as well as iOS & Android for BYOD programs.

• Review and update existing device management policies and profiles.

• Create solutions to support & automate our Windows environment

• Coordinate plans with key stakeholders and execute activities related to platform maintenance, disaster recovery, and software release management.

• Act as liaison and escalation point for IT support teams relating to endpoint configuration and troubleshooting

• Follow and continually improve processes for the deployment, configuration, automating, and management of AWN owned endpoints, and related technology.

• Understanding mobile technology and alignment with Security compliance requirements for securing corporate information and devices

• Create and implement configuration change requests and associated documentation

• Partner with other areas of IT such Access and Identity, Infrastructure and Service Desk to resolve open issues and projects

• Will be available for team on-call SWAT rotation for after-hours escalation and triage queues

• Available and willing to work in a hybrid workplace (on-site 3 days a week)

• Ability to travel within North America

Who You Are

• Have working experience of Microsoft Intune and Windows Security tools in a corporate environment (1000+ endpoints)

• Understanding of OOB (Out of Box) device deployment frameworks and workflows for Microsoft Autopilot

• Advanced level PowerShell scripting knowledge

• Understanding of Security baselines and CIS Security framework

• Understanding of Mac/ Apple MDM & bash scripting is a plus

• Ability to effectively use verbal and written communication to explain MDM system capabilities, limitations, platform differences and trade-offs to a non-technical audience

• Resourceful natures to find, create, or re-engineer solutions that meet needs

• Understanding of proper triage and performing root cause analysis

• ITIL Agile methodology understanding

• Team Player with proven leadership, communication, organizational, and strong interpersonal skills

• Must be able to work in a team environment with a can-do attitude capable of overcoming difficult challenges

• Experience working in a team-oriented, collaborative environment and with teams spread across multiple locations & time zones

• Self-motivated, with keen attention to detail and excellent judgment skills

• Strong security first mindset is a must for this role

• Will take direction from the IT leadership and the other Endpoint team members

Minimum Qualifications

• Bachelor’s Degree or equivalent experience

• 6+ years of experience in previous IT positions

• 4+ years of experience with Windows MDM systems (Intune preferred)

• 2+ years of experience with writing PowerShell scripts

Preferred Qualifications <