Senior Client Operations Specialist (Native French)

At Kantox, we are looking for a Senior Client Operations Specialist to join our amazing client transaction services Team and hold an important role in the organisation 🚀.

This job is for you if you are looking to develop your career in a disruptive environment.In this role, you will be part of the client transaction service team which is essential to ensure smooth operation within Kantox.

Role Summary:

Senior Client Operations Specialist at Kantox, you will play an important role in ensuring the smooth operation of our client transaction services team. You will be responsible for managing incoming client queries, maintaining our customer support platform, and generally assisting clients with their requests. The ideal candidate should have 3-4 years of experience, preferably in an operations team in a Bank or Fintech company, and possess strong communication and problem-solving skills. French language skills are a plus for this position.

Meet The team:

Your mission within Kantox

• Assisting and answering clients queries via our customer support app or via phone. 
• Collaborating with multiple teams and stakeholders to help solve a client issue or query.
• Develop and maintain customer support processes and procedures with other teams and stakeholders to make sure new product roll out is supported.
• Proactively chase internally on tickets and making sure that KPIs and SLAs are met.
• Elaborate new Service KPIs and monitor existing ones.
• Maintain the Kantox customer support platform.
• Assist in transaction related tasks.
• Helping and training clients on the usage of the Kantox suite of products.
• Understanding of Zendesk or similar customer support platforms would be appreciated..

Who you are

• Bachelor's degree in Finance, Business, or related field.
• Previous experience in an operations role within a Fintech or a Bank.
• A general understanding of the payments industry as well as a stong understanding of FX trading..
• Great communication skills, not afraid to pick up the phone to call a client to offer help when needed.
• Data-driven mindset with the ability to extract and analyse data.
• Strong organisational and time-management skills.
• Ability to work in a team and meet tight deadlines.
• Proactive problem solver with a client-centric approach.
• Detail-oriented and highly self-motivated.
• Native French speaker and proficient in English

Our culture

• An environment of innovation, accountability, and constructive feedback.
• A diverse and multicultural team of over 40 different nationalities.
• Grow your role and build your career with our learning and development opportunities.
• A collaborative and inclusive culture of sharing and teamwork.
• Hybrid working and flexible hours so you can work when and where it suits.
• Some testimonials: “The culture and the people at Kantox make me want to recommend Kantox as a place to work. There is a good balance between learning and growing and support from fellow team members. I feel like the people are very welcoming and make Kantox an easy place to feel at home."

What we offer

• Competitive salary
• Sponsored learning budget
• Free private health insurance
• Free Spanish, English and French lessons
• Relocation package if needed
• Flexible working hours with an intensive Friday schedule
• Hybrid work model
• 29 days of annual vacations
• Gym discounts and free sport activities
• Restaurant Ticket with monthly credit and regular cross-team lunches
• Fresh fruit and unlimited coffee
• Office with 360-degree views of Barcelona

About Kantox

Kantox is a leading fintech company developing sophisticated Currency Management Automation software solutions that help companies to automate their foreign exchange processes and leverage currencies for growth.

We are a 190-person strong team, split between London and Barcelona. So far, we’ve raised over €30 million and became profitable in 2018. Thanks to our clients, we continue to grow at a fast pace. Clients in 75 countries have already exchanged more than USD $18 billion with us!

As of July 2023, Kantox is a BNP Paribas company. Kantox will continue to operate as an independent company, now with the experience and market power of BNP Paribas behind it.

Our Commitment to Diversity, Equity & Inclusion

Kantox is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Kantox employee.

We’re proud to be an equal opportunity employer, and encourage all applicants regardless of race, religion