Treasury Management Client Support Rep I

POSITION SUMMARY

Under general direction, the role of this position is to support the sales process, coordinate the implementation and set up of Treasury Management Products and Services as well as providing ongoing helpdesk support to cash management clients via phone and email requests.  Incumbent is expected to perform routine and less complex non- routine duties of the position.

MAJOR JOB RESPONSIBILITIES

• Coordinates the implementation of treasury management services by working directly with Treasury Management Sales Officers and Treasury Management Clients to ensure all documentation and setup parameters including testing are completed accurately and timely. Complete client walk through process for product implementation. Filters sales referrals fielded to Treasury Management Sales officers from telephone calls received and email inquiries. Acts as a liaison with  Treasury Management Operations to finalize documentary processes.
•  Primary responsibility for handling phone inquiries in a helpdesk environment in conjunction with monitoring the queues and logging call activities.  Monitoring incoming inquiries from clients and branches via assigned group mailboxes in support of all Treasury Management Clients.
• Monitors existing ACH Guidance lines, provides information needed for and completing annual reviews for borrowers and non-borrowers. Monitors upcoming maturities along with facilitating the renewal with all parties to ensure timely processing.  Prepares ACH documentation for the recommendation of ACH Guidance line approvals or renewals as necessary.  Maintains all records to comply with policies and procedures.
• Examine RDC client activities and process RDC self evaluations.  Make recommendations to Management regarding changes in client behaviors inconsistent with original expectations.  Review existing limits while recommending necessary revisions.
• Preparation of documentation and the archiving of all client documentation in conjunction with all associated supporting documentation as necessary
• Resolves  Treasury Management problems internally as well as working with third party vendors to resolve customer issues relating to products/services.                             
• May be asked to prepare monitoring reports in the department with direction from supervisor.          
• Maintain Scanner Inventories and complete the requests for new scanner, replacement scanners and disposition of outdated equipment.

 

SUPERVISORY RESPONSIBILITIES

None

SKILLS AND TRAINING

• Ability to work in a fast-paced environment,
• Knowledge of applicable banking and privacy laws and regulations and policies.
• Possess good oral and written communications skills.
• Ability to prioritize multiple responsibilities and complete them on time.
• Ability to work in a team environment.
• Basic knowledge of PC skills and ability to perform mathematic operations with the use of a calculator.
• Ability to work a flexible schedule to accommodate support hours at the helpdesk.
• Ability to define problems, collects data, establish facts and draw valid conclusions.
• Ability to remain composed and makes appropriate decisions or engage a supervisor.          
• Ability to shift attention quickly and accurately from one matter to another.

  EDUCATION

       High School Diploma or GED required.

  WORK EXPERIENCE

       0-2  years

  LICENSES AND/OR CERTIFICATES

        Licenses and Certifications                                                              Expiration Date

           None

       

WORKING CONDITIONS

Work is performed in a normal office environment.  Noise levels are usually moderate. 

HAZARDS

The hazards are mainly those present in a normal office setting or those associated with driving an automobile.

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

 

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.    

                                                                                                  

We are an equal opportunity employer, and all qualified applicants will receive consideration