Customer/Vendor Account Specialist | U.S. AutoForce

DIVISION:

U.S. AutoForce

POSITION SUMMARY

The Customer Account Team member is the contact for all customer set up and account maintenance tasks. The position will be setting up new customer accounts, completing account change requests to ensure all work is completed on a timely basis. In addition, this position is the customer data steward responsible for maintaining the integrity of customer data and ensuring customer data is accurate and use of data fields are populated appropriately.

JOB RESPONSIBILITIES

• Set up new accounts for all channels – direct, secondary supply, and car dealer
• Understand business processes and programs and how those processes use customer data fields
• Understand and maintain various programs associated with customers
• Communicate with customers, sales reps, and call center associates regarding account set up questions and requested account changes
• Maintain integrity of all customer data
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

QUALIFICATIONS

Required:

•           Excellent interpersonal, verbal and written communication skills

•           Business Acumen - able to understand system and business processes

•           Attention to detail

•           Strong organizational skills

•           Ability to work in team environment

•           Good judgment and problem-solving skills

•           Ability to prioritize tasks, manage time and meet deadlines

•           General Microsoft Excel skills

•           Flex and can easily adapt to change

•           Positive attitude

Preferred:

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need. 

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.