Customer Account Leader Assc

Customer Account Leader Associate

Cincinnati, OH 

Days Monday-Friday (flexibility will be needed).

Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.

As a Customer Account Leader Associate, you’ll grow our ever-growing business by assisting customers, reaching new ones, and developing program strategies to help us succeed. You’ll build relationships, ensure our teams are taken care of, and advocate for our customers’ needs.

What you’ll do:

• Monitor warranty payments from OEM’s and prepare journal entries as required (product         applicable).
• Drive advance delivery of Customer supplied documentation (log book, log cards, PO’s) to support immediate engine function and forecast anticipated shop visits by Customer by engine serial number (product applicable).
• Customize the production plan and project plans in close liaison with production, engineering and logistic support.  
• Customize the production plan and project plans in close liaison with production, engineering and logistic support
• Develop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process.
• Accurately prepare and process customer transactions such as quotations, purchase orders, rentals, cost estimates.
• Work with finance department in setting up and managing customer accounts in the ERP system.
• Communicate with operations and management regarding customer issues, needs and concerns.
• Create, update and maintain all relevant reports.
• Manage time effectively, meet personal goals and work effectively with other members of the team and business.
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software.
• Follow company policies and procedures and where necessary create procedures.
• Answer incoming calls and provide front line support.
• Create and maintain a coherent filing system.
• Willing to work flexible hours as required.
• Present a professional image at all times to customers (internal and external).
• Attend and participate in all meetings as necessary.
• Active participation in operational improvement activities and projects as applicable.
• Cover and support other CSRs within the team (irrelevant of product).
• Perform all other duties as needed to ensure departmental efficiencies.
• Actively contribute in other functional areas not directly related to Customer Services (i.e. Operations, Technical, Quality and Material).
• Work effectively with colleagues and other internal departments.

What skills you will use: 

• Good interpersonal/communication skills – both written and verbal.
• Adept at building effective working relationships to benefit Customer needs.
• Must be self-motivated and able to prioritize and manage own workload.
• Does require fluent communication in English language.
• Meet the Company’s health screening and surveillance requirements.
• Customer facing experience.
• Strong planning, organizational, analytical and problem-solving skills.
• Experience working in a culturally diverse environment with a demonstrated experience sensitivity to other cultural norms and practices.
• Responsible for observing and reporting any issues or concerns in support of the company-wide Quality Management Systems (QMS), Environmental Management Systems (EMS), Safety Management Systems (SMS) and all Export Control & Compliance Policies.
• Customer Administrative Experience.
• Computer skills at a high level of competency especially in Excel and Word.

Preferred Characteristics:

• Aviation experience.
• Working in an office setting, spending extended periods of time sitting at a computer.

Benefits that make life better:

• Comprehensive Healthcare
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