LN Concerts, Operations Manager Fillmore New Orleans

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

WHAT THIS ROLE WILL DO

• Recruits, hires, trains, and supervises all part-time staff/supervisors, including but not limited to: Department Managers, Receptionist, Security, Guest Experience, and Ushers/Ticket Takers
• Oversees the new hire recruitment and onboarding of staff using the application Workday and ensures that all employee data is managed properly
• Actively manage all aspects of special events
• Manages VIP Events related to shows
• Develops and oversees overhead expense budget for house departments, creates Flash reports for each show
• Assists, in coordination with the general manager, in preparation of the annual operations budget
• Maintains and monitors records of all incident reports and workers comp claims- investigates and manages all pending cases, including interviewing staff and attending arbitration hearings as necessary
• Ensure all departments are adequately staffed for every event (comparative to budgets and for each event type).
• Monitor and manage payroll every week, accurately submit all hours worked for team members into the payroll system for timely processing
• Oversee the issuing of all venue credentials, business card orders, invoices, etc. 
• Ensure record keeping and proper filling of; Pre-Event Inspection Reports, Event-Related Incident Reports, Workman Comp/General Liability Claims
• Assists in the yearly permitting process for the venue
• Oversee the ordering, fulfillment, and delivery of all venue gear and uniforms
• In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training; manages any guest resolution necessary
• Ensure optimum operating condition of all amphitheater equipment
• Implementation and execution of all Live Nation policies, procedures, and programs
• Reviews advances in technology about crowd and traffic control techniques and devices and makes recommendations to management
• Develop and implement a recruiting program for seasonal event staff and other seasonal positions
• Development and maintenance of municipality relationships including police, fire, rescue, traffic, and other departments
• Coordinate and manage subcontractors and third-party vendors to ensure safe, efficient, and successful events
• Coordinate with Regional Facilities Manager to develop long-term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs
• Other duties as may be assigned

WHAT THIS PERSON WILL BRING

• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of venue operations and f