Mgr, Clinical Operations - Equipment & Facility Maintenance

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Role Description: This manager role provides tactical, strategic, and operational leadership for medical equipment management and facilities across assigned locations. The role ensures a safe, efficient, and compliant environment for employees and visitors, while optimizing resource utilization and vendor performance. This position designs and implements processes that directly impact business outcomes and serves as the primary liaison to the CVS Enterprise Facilities team, influencing decisions and driving continuous improvement. This is currently an individual contributor role, reporting to the Lead Director, Clinical Operations. 

Core Responsibilities:

• Develop and lead programs for medical equipment lifecycle management, including acquisition, maintenance, and disposal, ensuring alignment with organizational goals and compliance standards.

• Serve as the primary point of contact for the CVS Enterprise Facilities team, escalating issues and influencing enterprise-wide facilities strategies.

• Oversee resolution of facility service issues (e.g., waste removal, beverage services), ensuring timely and effective responses.

• Identify and implement cost-saving initiatives that maintain or enhance quality, safety, and operational efficiency.

• Lead vendor selection, negotiation, and performance management, ensuring adherence to service level agreements and delivery timelines.

• Manage and analyze ticketing system data to identify trends, improve service delivery, and ensure accountability for unresolved issues.

• Lead special projects such as office moves, renovations, and new facility openings, ensuring timely execution and budget adherence.

• Ensure all facilities and medical equipment meet health, safety, and environmental regulations, conducting regular inspections and audits.

• Maintain accurate records of facility assets, maintenance activities, and expenditures, contributing to budget planning and financial reporting.

• Recommend and implement process improvements to enhance operational efficiency and employee experience.

• Provide guidance to cross-functional teams and influence strategic decision-making related to facilities and equipment management.

• Other duties as assigned

What are we looking for?

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field. (Relevant experience may substitute for a degree).

• Proven experience (5-7 years) in facilities management, with demonstrated leadership and supervisory skills.

• Comprehensive knowledge of building systems, preventive and corrective maintenance strategies, and compliance with health, safety, and environmental regulations (e.g., OSHA).

• Demonstrated ability to develop and execute strategic plans, manage complex projects, and align facilities operations with organizational goals.

• Strong proficiency in budget development, cost control, and financial analysis, with experience in forecasting and capital planning.

• Advanced skills in vendor performance management and service level agreement (SLA) oversight.

• Excellent communication, stakeholder engagement, and conflict resolution skills, with the ability to influence cross-functional teams and senior leadership.

• Proficiency in facilities management systems (e.g., CMMS, CAFM) and Microsoft Office Suite; experience with data analytics tools is a plus.

• Professional certification in Facilities Management (e.g., CFM, FMP, SFP) is strongly preferred.

• US work authorization

• Someone who embodies being Oaky

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