Customer Journey Expert Financial Health and Reporting

Customer Journey Expert – Financial Health and Reporting

The opportunity

ING’s strategy is Become the #1 universal bank in the Netherlands whilst directing our growth towards building a sustainable future.

Financial Health is an important contributor to this strategy and of course key for our customers.

The Customer Insights & Connectivity (CI&C) team within tribe Payments is responsible for Financial Health together with the colleagues of the digital channels. The CI&C team consists of 5 CJEs that work on Reporting, Financial Health and Open banking.

This specific vacancy is focusing on Reporting and Financial Health.

Do you like a role with societal impact, where you improve customer experience, work data driven and collaborate with IT, then this might be the perfect opportunity for you!

Key Responsibilities:

• Lead the product management of our financial health solutions.
• Manage and prioritize the product backlog using data-driven insights.
• Collaborate with cross-functional teams to develop and enhance payment and transaction reporting features.
• Engage with customers, architects and engineers and use data to identify and solve key opportunities and challenges.
• Drive the development of customer-centric features that promote financial health.
• Ensure the product is reliable and risks are managed

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Proven experience as a Product Manager and Product Owner.
• Strong background in data-driven backlog management.
• In-depth knowledge of payments and transaction reporting is usefull. 
• Fluent in English, both written and spoken.
• Passion for building features that contribute to our financial health roadmap
• Excellent listening skills and the ability to translate customer and engineer feedback into actionable solutions.
• Knowledge and experience around tech/IT delivery

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

●          A gross salary between €5.212,- and € 8.387,- 

●          24-27 vacation days depending on contract

●          Pension scheme

●          13th month salary

●          8% Holiday payment

●          Hybrid working

●          Personal growth and challenging work with endless possibilities

●          An informal working environment with innovative colleagues

​About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.