Parts and Service Specialist

Job Title: Parts and Service Specialist 

Department: Market Operations (Field) 
Locations: Richmond, CA (Onsite) 
Employment Type: Non-Exempt, Full-Time 

Compensation: $27.00 – $29.50 per hour + Plus full benefits (eligible Day One) 

About Flexcar 

Flexcar is reimagining car ownership through a flexible, month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology and data, we deliver a convenient and affordable alternative to traditional vehicle ownership. 

We are building a high-performing operations team focused on quality, efficiency, and exceptional member experiences. 

Position Overview 

Under minimal supervision, the Parts and Service Specialist supports the maintenance and repair process for Flexcar vehicles. This role includes inventory management, vendor coordination, repair order processing, customer communication, and compliance oversight. 

This is a non-exempt position and is eligible for overtime compensation under California law, including: 

• Overtime for hours worked over 8 in a workday 

• Double time for hours worked over 12 in a workday 

• Overtime premiums for qualifying seventh consecutive workdays 

Essential Functions 

Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law. 

Parts & Inventory Management 

• Identify, order, receive, stock, allocate, and reconcile parts inventory 

• Conduct cycle counts and assist with physical inventory 

• Track core returns and process vendor credits 

• Return excess parts to maintain lean inventory levels 

• Order and track consumable supplies for service operations 

Vendor & Cost Management 

• Negotiate pricing and terms with local vendors 

• Coordinate with vendors to complete off-site repairs 

• Manage repair-related expenditures within company guidelines 

Customer Service & Communication 

• Greet and assist service customers professionally 

• Handle direct customer interactions and transferred calls 

• Communicate repair timelines and updates proactively 

• Remain calm and solution-oriented during escalated interactions 

Repair Order Coordination 

• Create and manage repair orders end-to-end 

• Order parts based on technician recommendations 

• Route work appropriately to technicians 

• Review work orders for accuracy and completeness 

Compliance & Safety 

• Support Environmental Health & Safety (EH&S) compliance 

• Maintain compliance with Cal/OSHA standards 

• Keep work areas clean and hazard-free in alignment with 5S standards 

• Safeguard company vehicles, property, and customer information 

Operational Support 

• Use internal systems and software platforms to complete assignments 

• Assist in onboarding new team members 

• Provide cross-functional support as needed 

Required Qualifications 

• At least 18 years of age 

• Valid driver’s license with acceptable driving record 

• 3+ years of service and parts experience preferred 

• Ability to lift and carry tools and supplies up to 75 pounds 

• Willingness to work evenings, weekends, and holidays as business needs require 

• Willingness to work in varying weather conditions 

• Strong organizational, communication, and problem-solving skills 

• Comfort using computer systems and inventory management tools 

Physical Requirements 

• Frequent standing, bending, lifting, and walking 

• Outdoor work exposure as required 

• Lifting up to 75 pounds 

Compensation Transparency (California – SB 1162) 

The hourly pay range for this position in California is $27.00 – $29.50 per hour

This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on: 

• Experience 

• Skills and competencies 

• Geographic location 

• Internal equity considerations 

This position is paid on an hourly b