Senior Support Technician

Role Specific Information

Job Description

About the Role

As Senior Support Technician, you will provide timely, accurate and on-call systems maintenance, support and enhancements. You will Install and upgrade software and hardware, monitor and troubleshoot system performance and develop and run related automation scripts and reporting tools.
 

What You’ll Do

• Provide end-user technical support and troubleshooting

• Isolate system issues resolving a variety of technical issues encountered in system architecture and infrastructure

• Work on semi-routine hardware and software issues

• Assist in the implementation of systems and the determination of future systems migration efforts

• Install, upgrade and support infrastructure software and hardware for applications, systems and helpdesk groups and recommend and schedule repairs

• Develop and maintain script tools, batch files and testing equipment

• Participate in the planning and implementation of back-ups, disaster recovery, and security actions

• Assess and implement assigned new hardware and software components and subsystems

• Research and define the advantages and disadvantages of selected technologies for integration into existing systems and identifies process efficiency improvements for optimizing performance

• Additional tasks may be assigned​

What Skills You Have

Required

• 2+ years of experience in the performance of operational tasks

Preferred

• Associate’s Degree in MIS, Computer Science or a related field

• Retail and/or large-scale distribution center experience

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to comply with dress code requirements

• Basic math and reading skills, legible handwriting, and basic computer operation

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner

• Perform work in accordance with the Physical/Cognitive Requirements section

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Physical/Cognitive Requirements 

• Ability to lift up to 50 lbs

• Ability to navigate stairways in an industrial facility

• Provide after-hours support as required