Assistant Director, Meetings, Travel & Events

SEIU (Service Employees International Union)

Job Title: Assistant Director, Meetings, Travel & Events

Grade: MGT F
Location: Remote
Travel: Up to 40–60% depending on governance meetings and major union events.

Organizational Overview: We are the Service Employees International Union (SEIU), a union of about 2 million diverse members in healthcare, the public sector, and property services. We believe in and fight for our Vision for a Just Society: where all workers are valued, and all people are respected—no matter where we come from or what color we are; where all families and communities can thrive; and where we leave a better, more equitable world for generations to come. We are an anti-racist union determined to check corporate power and uproot structural racism through unions—worker power and collective action—and government—legislative and political action. We fight for Unions for All and a Government that Works for All so that all of us, across race and place, can have power together in unions and participate fully in our democracy.

The Meetings, Travel & Events (MTE) Department supports the union’s governance, campaigns, and programmatic work by delivering operational excellence in meeting planning, travel administration, vendor management, and meetings and travel technology across the organization. The department supports approximately 130–150 meetings annually, including major governance convenings, and administers a travel program serving roughly 6,000 travelers and guests across SEIU and affiliated local unions. MTE operates within a structured meetings and travel program environment that includes enterprise technology platforms, strategic vendor partnerships, and program governance standards designed to ensure consistent operations and responsible stewardship of union resources.

PURPOSE:  The Assistant Director supports the Director in administering and strengthening SEIU’s enterprise meetings and travel program, ensuring the effective execution of meetings and travel activities that support the union’s governance, campaigns, and organizational priorities.

This role provides operational leadership for vendor management, technology and systems (both travel and meeting technology), staff supervision, financial stewardship, and program governance. The Assistant Director helps ensure meetings and travel activities across the organization align with established program standards, union policies, and responsible stewardship of SEIU resources.

The position plays a key role in supporting the successful delivery of major union governance meetings and large-scale travel deployments, while helping departments effectively plan and execute meetings and travel in accordance with program guidance and operational best practices.

PRIMARY RESPONSIBILITIES: (Any one position may not include all of the duties listed. The examples provided are intended to describe the general nature and level of work performed and are not an exhaustive list of responsibilities.)

Operational Leadership

• Provide operational leadership and execution for SEIU’s meetings and travel program, ensuring consistent service delivery across departments and major union events.
• Coordinate operational planning for major union governance meetings and large-scale travel deployments, including the Convention, Executive Boards, Executive Committees, and other leadership convenings.
• Identify operational risks, lead issue resolution, and maintain continuity planning for high-profile meetings and travel activities.

Program Administration

• Administer and support SEIU’s Strategic Meetings Management Program (SMMP) and corporate travel program, ensuring consistent program governance, policy compliance, and operational standards.
• Monitor compliance with meeting intake processes, sourcing protocols, travel policies, and program requirements across departments.
• Review operational data and meeting- and travel-related reporting to identify trends, risks, and opportunities for program improvement.
• Support coordination with meeting vendors, travel partners, and internal stakeholders to ensure consistent application of program standards.
• Assist in maintaining program documentation, policies, reporting frameworks, and operational processes supporting the meetings and travel program.

Vendor Management

• Oversee day-to-day performance of Travel Management Companies (TMCs), third-party meeting management firms, and meetings and travel service consultants.
• Monitor vendor performance against contractual obligations and service-level agreements (SLAs), ensuring compliance with program standar