Account Coordinator

Job Description

Position Summary

Account Specialists are an essential role that ensures a seamless end-to-end sales practice on behalf of the sales organization. The Account Specialist is the first point of contact for AD Retail Media’s CPG partners.

Account Specialists provide pivotal support to Account Management team members that partner with leading CPGs (Consumer Packaging Goods) brands across our Great Local Brands.  Account Specialists facilitate the necessary steps throughout the sales process (research, processing of insertion orders, change requests, media planning, optimizations, CRM (Customer Relationship Management) (Customer Relationship Management) management, etc.) They provide effective and regular communication with our CPG (Consumer Packaging Goods) partners and internal functional teams to ensure continued business success.

Account Specialists work across multiple work streams to ensure proficiency, accuracy, and attention to detail and provide the necessary communication to ensure client satisfaction is met.

AD Retail Media was recently named #5 Overall Retail Media Network by Insider Intelligence. AD Retail Media is an Ahold Delhaize company. Ahold Delhaize is the largest grocery retail group on the east coast with over 2,000 great local brands, $53 billion+ in annual sales and #1 food retailer in the US on the Dow Jones Sustainability Index. AD Retail Media was recently named #5 Overall Retail Media Network by Insider Intelligence.

Job Duties

• Communicate effectively regularly with CPGs to provide updates and support through various methods (email, regular meetings, etc.)
• Report and address any CPG and internal business partner’s questions and provide solutions
• Assemble any promotional materials and communications to new and existing clients
• Manage their individual and team’s work schedules and project plans to meet specific deadlines
• Research, review and provide solutions to customers and sales representatives to solve any issues
• Partner with the Account Manager and provide assistance to the products, services, and requirements of each assigned POD.
• Serve as an advocate and a backup point of contact for assigned accounts
• Prepare account summaries accurately and within required times
• Partner with expert organization skills to maintain and improve the Account Manager and leads internal process, meetings, timelines, and approvals.
• Provide support in data management, case tracking, and sales/revenue analysis
• Assist the account services team with evaluation of program performance measures and effectiveness.
• Have a deep understanding of each CPG partner and provide proactive recommendations and solutions

Knowledge

• Working knowledge of retail, ecommerce, and digital industry  
• Proficient in Google and Microsoft Products
• Experience in CRM tools 

Skills/Qualifications/Abilities

• Efficient time management skills – able to sustain timeline management and campaign deliverables 
• Ability to think creatively and ‘outside of the box’ to bring to life promotional and campaign events 
• Strong organizational skills to effectively provide support for a large number of CPG accounts
• Excellent interpersonal communication skills 
• Demonstrated attention to detail and problem-solving skills
• Work with a positive attitude and leadership when prioritizing tasks and practices

Education

• Bachelor's degree in advertising, marketing, or business administration

Experience

• 2+ years of Account/Client Management Experience and/or experience in sales, marketing and/or business administration

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.

Additional Information

About CitrusAd

CitrusAd is a leading retail media company and part of Epsilon, a global advertising and marketing technology company. The CitrusAd platform sits at the center of Epsilon’s comprehensive, scalable retail media network offering. By harnessing the power of first-party data and industry-leading identity resolution, the unified, self-serve platform delivers shopper-relevant advertising experiences on commerce websites and across the open web resulting in higher conversions. Leading retailers across the