Technical Project leader

Sherwin-Williams, founded in 1866, is a global leader in paints and coatings industry with $18 billion in sales and 140 manufacturing - distribution centers worldwide. We employ over 60,000 people across all regions embracing and celebrating our diversity. Our people are behind the strength of our success. When you embark on a career at Sherwin-Williams, we invest and support you in life + career + connection.

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The Technical service specialist is responsible together with the sales manager for growing the sales and margin for the region and customers under his/her responsibility. Working close with both Sales, R&D and the customers. He/She will drive projects to maximize the business within key segments for the customer group.

• Increase and growth of earnings; the associated development of sales strategies and implementing them in close co-operation with the technical departments and sales responsible. Helps achieve or exceed sales and margin goals
• Ensures customer quality and service expectations are met.
• Supports customers with plant audits, trouble-shooting, general technical support and process development.
• Eliminates or reduces customer complaints.
• Helps increase volume growth.
• Independently drive development and implementation projects together with local sales and Key Account management to grow sales and profit.
• Communicates competitive information, new products and selling issues to the team
• Communicates extended product knowledge in wood technology.
• Attends coatings seminars and trade shows pertinent to sales/marketing.
• Manages product trials at designated customer facilities.
• Maintains contact with laboratory on current technical issues.
• Assists with equipment installation and various line or equipment modifications/adjustments.
• Conducts technical training seminars at customers’ facilities.
• Evaluates product complaints and decides the best way to resolve problems.
• Assists customers in preparing paint specifications to meet product applications.
• Troubleshoots on-line technical problems such as correcting batches and formulation of products.
• Advises customers of product line changes and improvements.
• Maintains expertise in product finishes equipment use and surface preparation.
• Assists customers with product inventory control/re-ordering.
• Trains customers on product knowledge and application methods.
• Maintains customer technical service issues on file for follow-up.
• Other duties as assigned.
• Product development, possibly with the technical departments of the Group.
• The perception of the interests of the company at trade shows.
• Regular exchange of ideas with Group companies.

• Higher level education in a related field
• Good understanding of, and experience in industrial wood coatings market
• Technical support experience to major accounts (including auto-lines) in the coatings sectors
• Good basic knowledge of coatings technology and curing processes
• Experience with robotic, autospray, vacuum and roller coating application systems
• Ability to hand-spray all major coatings technologies.
• Preferred: Experience with managing complex technical projects.
• Excellent verbal and written communication skills required; English.
• Computer skills, including proficiency in Microsoft Word, Excel, PowerPoint,.
• Familiarity with various paint and coatings technologies.

 

Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies.

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At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possi