Customer Service Representative (Spanish & Portuguese -speaking) - Hybrid - TE03

Job Title:

Customer Service Representative (Spanish & Portuguese -speaking) - Hybrid - TE03

Job Description

Experience the power of a game-changing career  

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in electric cars.  

Career growth and personal development  

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  

What you will do in this role  

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  

As a Customer Service Representative on our team, you will:  

- Handle inbound calls from customers (via phone, email, voice email, chat, whatsapp, RRSS or other communication channels) and resolve user requests  

- Record call details in call management systems and provide response and resolution within the SLA  

- Keep informed of product and service updates by showing expertise to serve customers  

- Escalate potential service issues to the management team 

- Ensure that the contractual SLA is maintained 

Your qualifications  

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  

Concentrix is a great match if you:  

- Are proficient or bilingual in Spanish and are fluent in Portuguese. English is a plus. 

- You have user level computer skills in Windows/MS Office 

- You have customer service skills: ability to listen and understand the needs of customers  

- You have the ability to take ownership of calls and progress to resolution or escalate the call to resolution  

- You have excellent oral and written communication skills 

What’s in it for you  

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  

In this role, we offer benefits that help support your unique lifestyle:  

- Full- time 39 hours/week permanent contract: Monday to Friday 08:00-15:00 (20 min. break), Saturday 08:00-16:00 (twice per month)

- Salary of 17.454 euros gross/year + up to 1.200 euros gross/year bonus 

- Central location in Barcelona

- Full paid training on the company and the project you'll be working on  

- Career development programs and specialized courses