Service Delivery Specialist (Remote - United States)

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Service Delivery Specialist

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Service Delivery Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: 

• Accountability - responsible for aligning and partnering with Solventum Sales Teams and their clients to ensure consistent communication, effective coordination, and system stability across products and services.   
• Execution - ensures consistency with response and relationship management of each assigned health system from post-implementation through the support and life cycle of the client including regular communication with client technical teams at the Management/Director level.  
• Client Care & Advocacy - coordinates with resources across various Heath Information Systems departments to prioritize client issues, drive resolutions, manage escalations and rapid response to requests. 
• Client Support – serves as the operational point of contact for Solventum clients with the focus on maintaining system stability, surfacing new functionality, and identifying new opportunities (this is a non-sales position).  
• Analytics and Reporting – assists in ensuring each client is aware of and leveraging use of all available analytics and reporting tools for determining system adoption and realized value from Solventum solutions.  
• KLAS NPS and CSAT – drives customer participation in KLAS with the target of achieving NPS and CSAT scores exceeding the prescribed average for healthcare software vendors.  

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited university AND seven (7) years of healthcare software and/or healthcare operation work experience. 

OR

• High School Diploma/GED and eleven (11) years of healthcare software and/or healthcare operation work experience. 

Additional qualifications that could help you succeed even further in this role include:

• Three (3) years of account/project management experience. 
• Three (3) year direct client relationship management including executive level. 
• Two (2) years of experience with ServiceNow
• Two (2) years of experience in data and analytics reporting
• Exceptional client relationship skills with ability to find creative solutions and manage difficult situation