Assistant Director, Master's Program Office

USC AND THE ROSSIER SCHOOL OF EDUCATION

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and join the "Trojan Family," which is comprised of distinguished faculty, staff, students, and alumni locally, nationally, and globally.

POSITION SUMMARY

The Higher Education, Leadership, and Data (HELD) Program Office requires an Assistant Director (Student Services Advisor II) with student advisement experience and strong communication skills to report to the Director. The applicant should be dependable, empathic, and detail-oriented.

The summary of the position is provided below:

• Advise online and/or in-person graduate level students on the requirements of their degree, evaluate unusual student circumstances, gather relevant information, and propose solutions.

• Provide leadership and training to student service team members, including occasional supervision of graduate student worker(s).

• Create and maintain student records in databases. Monitor and track student progress and records, analyze student data, design reports, and propose and execute strategic plans to manage student populations.

• Participate in budget analysis and tuition projections as they relate to student management and programming execution.

• Compose communications to individual students, groups, and strategic partners, using email, social media messages, reports, guides, recorded advising modules, newsletters, and live online or in-person sessions.

• Collaborate with other university offices to resolve issues of petitions, financial aid, grades, fees, etc.

• Collaborate with faculty regarding student progress, grades, texts and assignments, course scheduling, and instructional resources.

• Design and execute student events and student success programming, including but not limited to orientation, webinars, receptions, conferences, and commencement, both in person and online, with some evening and weekend requirements.

• Seek training in university software, processes, and policies, maintain currency of training, and serve as a source of expertise for the program team.

This is an hourly, non-exempt position. This position is hybrid with some on-campus requirements, including some evenings and/or weekends.

ROLE & RESPONSIBILITIES

• Provide academic counseling for online and in-person graduate students—primarily master’s. Advise on matters of curriculum, course, and degree requirements, and monitor student progress in the program. Address any/all program advisement-related issues.

• Maintain all data related to the academic record of students through various program systems and databases. Coordinates registration activities, grading, degree progress, enrollment, degree verification, and transcripts.

• Analyze student data, identify challenges, and propose and execute strategic plans to manage student populations and/or issues. Produce reports based on student record data, as needed, such as for program scheduling or program development purposes.

• Evaluate student academic, administrative, or personal problems and concerns, and refer student to the appropriate student services office for additional support. Guide students through petition and other record-related processes and policies. Liaison with other offices on behalf of students to facilitate problem resolution.

• Provide leadership and guidance to our advising team and student worker(s) who perform similar work, set priorities and timelines for the team’s work, and monitor and evaluate our delivery of student services.

• Collaborate with faculty and administrators regarding student progress, grades, assignments, course scheduling, policies, and student support services or resources.

• Maintain a network of Rossier and University contacts with pertinent offices to collaborate with and that serve our programs and students, including but not limited to Admissions, Credentialing, Accreditation, Registrar, Degree Progress, Fieldwork, Graduate School, etc.

• Design and execute student events and student success programming including newsletters/job board, orientation, trainings, webinars, receptions, conferences, and commencement, both in person and online, with some evening and weekend requirements.

• Maintain currency on university policies, procedures and regulations pertaining to registration, course and degree requirements, graduation requirements, petitions and other student services.

• Participate in budget analysis and tuition projections as the