Content Moderation Advisor II - Amman

The Content Moderation Advisor is responsible for reviewing, evaluating, and moderating user-generated content to ensure compliance with platform policies, legal requirements, and community standards. This role plays a key part in maintaining a safe, respectful, and trustworthy digital environment while providing guidance and recommendations to improve moderation processes and content quality.

Key Responsibilities

• Review and moderate user-generated content (text, images, videos, and audio) in line with company policies and community guidelines.

• Support quality assurance initiatives by identifying gaps and suggesting process improvements.
  

• Identify, assess, and take appropriate action on content that violates platform standards.

• Provide advisory support and recommendations on content moderation decisions and best practices.

• Escalate sensitive or high-risk cases to relevant teams in a timely and accurate manner.

• Stay up to date with changes in policies, regulations, and emerging content trends.

• Collaborate with internal teams to improve moderation workflows and policy enforcement.

Qualifications:

• Bachelor’s degree or relevant experience in content moderation, trust & safety, or customer support

• English proficiency at C1/C2

• Previous experience in content moderation or advisory roles is an advantage.

• Strong analytical and decision-making skills with high attention to detail.

• Ability to handle sensitive or potentially distressing content in a professional manner.

• Excellent written and verbal communication skills.

• Ability to work in a team and independently while adhering to strict guidelines and deadlines.

• Flexible to work onsite, hybrid, or remotely.
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