Analyst II - Tech Delivery - GenAI Team

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for capturing and refining business or system requirements that may involve a software change. Key responsibilities include working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject-matter expertise on products to support scope and requirement decisions. Job expectations include collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories.

Job Profile Summary

Generative AI (GenAI) presents an exciting opportunity to derive valuable insights from data and drive revenue growth, efficiencies, and improved business processes. Technology will collaborate with Global Markets Sales Trading, Quantitative Strategies Data Group (QSDG) Platform teams to the design and buildout its global GenAI platform. The platform will cater to a rapidly growing number of use cases that harness the power of GenAI. Both proprietary and open-source Large Language Models, and large structured and un-structured data sets will be leveraged to produce insights for Global Markets and its clients.

Lead analysis and delivery support for technology initiatives, partnering with business and engineering teams to drive execution, governance and outcomes. Oversees planning, tracking and stakeholder communication to ensure successful implementation of solutions.

Responsibilities:

• Understands stakeholder needs to help envision and create a solution to solve a problem

• Supports cost and benefit analysis to align technology solutions to business strategy

• Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests

• Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end-to-end solution design

• Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs

• Documents processes, procedures and workflows for technology as needed

• Analyze incoming use cases to understand business goals, map technical requirements, and identify platform dependencies or capability gaps.

• Shepherd tenant teams through the end‑to‑end onboarding journey, ensuring smooth integration with platform services and alignment with best practices.

• Review technical workflows—including Python code where needed—to diagnose issues, validate assumptions, and determine when to engage SMEs.

• Monitor and troubleshoot integration & operational challenges across data flows, APIs, and platform components to support timely progression toward production release.

• Identify and drive process improvements, tooling enhancements, and automation opportunities to scale onboarding efficiency and increase transparency for tenant teams.

Required Qualifications

• Business Analysis: Strong ability to evaluate use cases, gat