Seasonal Licensed Health Insurance Rep (Remote) (Evergreen)

Job Title:

Seasonal Licensed Health Insurance Rep (Remote) (Evergreen)

Job Description

**Must have an active resident license to sell Health Insurance with preferably NO Appointments**

The Seasonal Licensed Health Insurance Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Seasonal Licensed Health Insurance Representative position at Concentrix is just the right place for you!

As a remote Seasonal Licensed Health Insurance Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Seasonal Licensed Health Insurance Representative working from home, you will:

• Respond to inbound customer and agent inquiries related to policy coverage, billing, and service using clear and confident communication.

• Sell insurance products by gathering information, generating quotes, and binding policies while meeting performance goals.

• Identify opportunities for cross-selling and upselling additional products that align with the customer’s needs.

• Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction.

• Educate customers on policy options and documentation, clearly explaining the required steps or updates.

• Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation.

• Document interactions thoroughly to ensure accuracy, consistency, and continuity of service.

• Work from a quiet, distraction-free home environment, maintaining professionalism in all communications.

• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Licensed Health Insurance Agent role include:

• Six months of customer service experience
• Active resident license to sell health insurance
• High school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Passion for helping others with a patient and empathetic nature
• Ability to pass a background
• Must reside in the United States or have a valid U.S. address for residence

• Bilingual not required, but encouraged to apply.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $21.00 - $22.50 per hour (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eli