Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Dover

                    

Facility

Union Hospital

                     

Department

Admitting and Registration-Cleveland Clinic Union Hospital

                      

Job Code

B15028

                     

Shift

Days

                       

Schedule

5:30am-5:00pm/6:00am-2:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world. 

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Not only will taking on this opportunity allow you to be a part of a family-oriented team, but the Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.    

 

A caregiver in this position works days from 5:30AM – 5:00PM or 6:00AM – 2:30PM, including rotating weekends. 

 

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. 

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. 

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient regis