RPA Print Shop Supervisor

Posting number: 26-AD-OTR-0011

Department: Office of Tax and Revenue

Division: Returns Processing Administration

Job classification: Returns Processing Specialist (Supevisory)

Posting type: Open

Categories: Tax Administration

Summary

SERVICING PERSONNEL OFFICE/UNIT: Office of Human Resources 
POSITION SERIES: DS-0501 
POSITION GRADE: DS-9/10 
IF "OPEN UNTIL FILLED," FIRST SCREENING DATE: May 7, 2026
TOUR OF DUTY: To Be Determined
AREA OF CONSIDERATION: Unlimited
PROMOTION POTENTIAL: 10  
NO. OF VACANCIES: One (1) or more
AGENCY: Office of Tax and Revenue  
DURATION OF APPOINTMENT: Permanent
COLLECTIVE BARGAINING UNIT: This position is not in a collective bargaining unit.

BRIEF DESCRIPTION OF DUTIES:  This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Returns Processing Administration (RPA). The incumbent is responsible for overseeing the day-to-day operations of the print production unit, and managing a team of Return Processing Assistants responsible for processing tax notices and bills for District taxpayers. Duties include, but are not limited to: planning and directing staff work; analyzing operations to improve efficiency and customer service; overseeing printing and folder/inserter equipment and ensuring proper maintenance; maintaining adequate inventory of printing supplies; developing printing specifications for contracts and requisitions; reviewing and approving refunds generated through the Integrated Tax System; ensuring proper application of District tax laws in correcting returns; participating in system testing; preparing production, statistical, and narrative reports; recommending schedule and workflow adjustments; and reviewing Quality Assurance findings; conducting staff meetings. Performs other related duties as assigned.

Examples of duties

Four (4) years of progressive experience in a print shop, production, or high-volume mail processing environment, including analyzing workflow and improving print or production operations; maintaining and troubleshooting print or production equipment; preparing or overseeing production or operational reports; and managing or maintaining related inventory. In addition, at least two (2) years of experience providing guidance, training and oversight to lower-level staff.

Qualifications

Experience that provides the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for this position.

Supplemental information

STATEMENT ON THE USE OF ARTIFICIAL INTELLIGENCE (AI):

Integrity is the foundation of a fair and competitive recruitment process. Candidates are expected to complete all application materials, assessments, and interviews without the assistance of artificial intelligence (AI) tools. The use of AI-generated or any unauthorized assistance during any stage of the hiring process is strictly prohibited. Violations of this policy may result in disqualification from consideration for employment.

COVID-19 VACCINATION: 

The Office of the Chief Financial Officer values the safety of our employees, our residents, and our visitors. In support of these values, OCFO employees are strongly encouraged to be immunized against COVID-19.

 
COLLECTIVE BARGAINING UNIT:

Employment with the OCFO is at will.  However, the discipline and/or discharge of bargaining unit employees is governed by the collective bargaining agreement.
 
EEO STATEMENT: 
 
The OCFO is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
 
HOW TO APPLY:

All Applicants, including departmental employees and other DC Government Employees, must submit an OCFO employment application at