Enrollment Technology Coordinator

Enrollment Technology Coordinator 

Spalding University – Louisville, KY

Office of Admissions | Reports to: Vice President of Admissions and Student Experience

Full-Time | Hybrid and Remote Eligible*

Position Overview

Spalding University seeks an innovative and detail-oriented Enrollment Technology Coordinator to serve as the lead administrator—or Slate Captain—for the university’s customer relationship management (CRM) system, Slate by Technolutions. This position plays a critical role in optimizing the use of technology to support full-cycle admissions, enrollment, student success, and advancement efforts. The coordinator ensures data integrity, fosters campus-wide collaboration, and aligns Slate operations with the university’s strategic enrollment goals.

Reporting directly to the Vice President of Admissions and Student Experience, this role is a key contributor to the efficiency, effectiveness, and technological advancement of enrollment operations.
 

Key Responsibilities

Slate CRM Administration:

• Serve as the primary administrator and strategist for Spalding’s Slate CRM platform.
• Stay current with Slate functionality and feature releases, proactively implementing enhancements that benefit recruitment and enrollment efforts.
• Build and manage workflows, rules, forms, portals, communications, and queries within Slate to support cross-campus needs (Admissions, Financial Aid, Student Success, and Advancement).
• Serve as a liaison between enrollment staff and Slate, ensuring optimal CRM performance and staff utilization.

Data Management & Reporting:

• Act as the data steward for prospective and incoming student data, ensuring data consistency and compliance across systems.
• Develop, manage, and maintain custom reporting tools and dashboards to support decision-making by university leadership.
• Create dynamic funnel stage and conversion tracking tools to monitor key performance indicators across the recruitment and admissions lifecycle.
• Coordinate regular audits of data to uphold integrity across Slate and other institutional systems (e.g., SIS, Financial Aid).
• Partner with IT and institutional research to integrate Slate data for holistic reporting and analysis.

Strategic Enrollment Support:

• Collaborate with the Vice President of Admissions and Student Experience and other university leaders to align Slate’s capabilities with institutional recruitment and retention strategies.
• Deliver real-time, actionable insights to support enrollment forecasting, territory management, and campaign performance.
• Lead the technological design of the admissions funnel, including automation, lead nurturing, and communications tracking.

Interdepartmental Collaboration & Training:

• Foster close partnerships between Admissions, Financial Aid, Student Success, Advancement and other departments to enhance data sharing and operational efficiency.
• Collaborate with the Dean of Student and Academic Success and the Advancement Services and Data Support Manager to ensure efficient, coordinated use of Slate across departments.
• Train staff and student workers on Slate usage, creating documentation and hosting workshops as needed.
• Support the communication strategy by helping develop and deploy segmented and automated communication flows in Slate.