Jobs and Careers

Manager, Salesforce Operations

United States - Remote, United StatesRemotefull_timeVerifiedPosted 31 Mar 2026

💰 $160,000/yr($120,000/yr – $160,000/yr)

About the role

About Navia Benefit Solutions:
We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.About the Role:
Navia Benefit Solutions is seeking a Manager, Salesforce Operations to own, build, configure, and evolve our Salesforce.com platform. Salesforce is the operational backbone of the organization—powering Service (case management, participant support), Sales (pipeline, quoting, renewals), Product Support (escalation workflows, knowledge), and Marketing (campaigns, lead management). This role sits within Service Operations, reports to the COO, and is accountable for the platform’s roadmap, hands-on configuration and customization, data integrity, cross-functional alignment, and vendor management. A Data Architect reports directly into this position.
This is a hands-on builder role, not a delegator. The ideal candidate is a Salesforce expert who can personally architect solutions, build complex Flows, configure multi-cloud environments, write Apex when needed, and deliver working platform capabilities—while also managing stakeholder priorities, a direct report, and the vendor relationship. You are the person who opens Setup every day.What You’ll Do:
Hands-On Platform Configuration & Development

Personally design, build, and maintain Salesforce solutions: Flows, process automations, custom objects, page layouts, record types, validation rules, permission sets, and Lightning pages across Service Cloud, Sales Cloud, and Marketing Cloud.
Write and review Apex triggers, classes, and Lightning Web Components (LWC) when declarative tools are insufficient; know when code is the right answer and when it isn’t.
Build and optimize reports, dashboards, and list views that give each business unit self-service visibility into their operational data.
Configure and maintain integrations with Navia’s core systems via Boomi, REST/SOAP APIs, and platform events; troubleshoot integration failures hands-on.
Manage the full release lifecycle: sandbox configuration, change sets or CI/CD tooling (Gearset, Copado), UAT coordination, and production deployment.

Platform Strategy & Roadmap

Own the Salesforce platform roadmap across Service, Sales, Product Support, and Marketing—aligning platform investments to business outcomes (e.g., case resolution time, pipeline velocity, renewal rate, campaign ROI).
Define quarterly OKRs for platform health, adoption, and capability delivery; present progress to COO and functional leadership.
Evaluate Salesforce ecosystem tools (AppExchange, ISV partners, managed packages) and new capabilities (e.g., Einstein AI, Agentforce, Data Cloud) against build vs. buy criteria.
Maintain a living technical debt register and drive structured paydown alongside feature delivery.

Cross-Functional Stakeholder Management

Serve as the single point of accountability for Salesforce across four business domains—Service, Sales, Product Support, and Marketing—each with distinct workflows, data models, and success metrics.
Run intake, scoping, and prioritization with functional stakeholders; translate business requests into configured solutions, not just tickets—prototype in a sandbox, demo to stakeholders, iterate, deploy.
Manage competing demand across business units using transparent prioritization frameworks (e.g., WSJF, RICE, value vs. effort).
Partner with IT and Engineering on environment strategy (sandbox governance), org-wide architectural standards, and deployment cadence.

Data Architecture & Governance

Direct the Data Architect in designing and maintaining scalable data models, integration patterns, and data quality standards across the Salesforce org.
Own data governance policies: field-level security, record-type strategy, duplicate management, and archival/purge schedules.
Ensure compliance with HIPAA and healthcare-industry data handling requirements as they apply to participant and employer data stored in Salesforce.
Drive integration architecture decisions for connections to Navia’s core benefit administration systems, payment platforms, and repo