Corporate Vice President -Senior Audio-Visual (AV) Platform Manager

 

Location Designation: Hybrid - 3 days per quarter 

 

 

Role Overview

We are seeking a Senior AV Platform Manager to lead the strategic direction, governance, and operations of the enterprise AV and unified communications platform. This senior-level (SN grade) role is accountable for end-to-end management of a multi-platform AV environment—including Microsoft Teams Rooms (MTR), Zoom Rooms, cloud video interoperability (e.g., PexIP CVI), AV control systems, and AV-over-IP networking—within a regulated enterprise setting. The ideal candidate combines deep AV/UC technical expertise with strong leadership to guide engineers, partner cross-functionally, and deliver a secure, scalable, and reliable collaboration ecosystem. Emphasis is on executive meeting support, regulatory compliance, and hybrid workforce enablement. This is a hands-on leadership role requiring the ability to architect solutions, mentor staff, and interface with senior stakeholders.

What You'll Do:

The Senior AV Platform Manager will oversee platform strategy, day-to-day operations and governance, technical engineering, team leadership, vendor management, user experience, and analytics. Responsibilities include but are not limited to:

Platform Strategy & Roadmap

· Develop and execute a multi-year AV/collaboration roadmap aligned with IT and business strategies, including capital planning and TCO analysis.

· Evaluate and rationalize AV technologies; establish enterprise standards and room archetype templates (boardrooms, huddle spaces, training rooms, etc.).

· Partner with Real Estate, Facilities, and Workplace Technology teams to integrate AV standards into new builds and renovations.

· Stay current on AV-over-IP, cloud collaboration, and emerging technologies (e.g., AI-driven meeting features); provide innovative recommendations to leadership.

· Research platform outsourcing opportunities to optimize service delivery, reduce operational overhead, and improve cost efficiency while maintaining quality and compliance standards.

Platform Operations & Governance

· Own end-to-end AV platform operations, ensuring high availability and performance. Establish proactive monitoring and incident management using AV/UC analytics tools.

· Enforce governance policies covering configuration management, change control, and documentation aligned with ITIL/ITSM best practices and enterprise security/compliance requirements. Maintain audit-ready documentation.

· Manage AV asset lifecycle—inventory, firmware updates, refresh cycles, decommissioning—to avoid obsolescence and vulnerabilities.

Team Leadership & Development

· Manage, mentor, and develop a team of AV/collaboration engineers, fostering technical excellence, accountability, and continuous improvement.

· Oversee capacity planning, team scheduling (including executive/large-scale event coverage), and resource allocation. Set performance goals and deliver evaluations.

· Supervise vendor technicians, contractors, and managed service providers, ensuring adherence to SLAs and quality standards.

Platform Engineering & Delivery

· Direct the design and deployment of AV/UC solutions (MTR, Zoom Rooms, PexIP CVI) ensuring cross-platform connectivity and enterprise architecture alignment at scale.

· Oversee configuration, testing, and lifecycle of AV hardware/software (Teams-certified devices, Cisco/Poly endpoints, Crestron/Extron controls, AV-over-IP, QoS, device security).

· Serve as top-tier escalation for critical AV incidents (board meetings, executive broadcasts, regulatory hearings); drive root-cause analysis and prevention.

· Partner with network, infrastructure, and security teams to ensure proper integration, VLAN segmentation, and bandwidth/QoS for collaboration spaces.

Vendor & Partner Management

· Act as primary technical and commercial liaison for major AV vendors (Microsoft, Zoom, Cisco/Poly, Pexip, Crestron, AV integrators). Manage contracts, SLAs, and performance reviews.

· Lead procurement and vendor selection (RFP/RFI, evaluations, negotiations) ensuring offerings meet enterprise security and scalability requirements.

· Engage vendor product teams to influence roadmaps and resolve complex escalations. Evaluate emerging vendors and technologies to keep the platform competitive.

· Review new technologies and solutions with alternative vendors for poten