Associate, Service - Central Region

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Location

Central RegionEastern RegionMid-Atlantic RegionMountain States RegionSouth Central RegionSouthern RegionWestern Region

Purpose

• Supports all Service, Parts and Technical Training activities for both staff management and Regional Service and Parts Field travelers.

Major Responsibilities

• Track and analyze key performance measures to assist RPSM, FOM, Warranty Manager, Parts/Business Development Manager, Technical Training Manager and Consumer Affairs Manager in supporting and evaluating dealership performance, trend and DPSM performance.
• Develop modeling tools using spreadsheets to analyze warranty, parts sales, technical training, and consumer arbitration trends.
• Develop and maintain a communication structure that allows constant, relevant and daily communications to Dealers and all Service and Parts field personnel.
• Develop and present case study type analysis using MS office for topics such as warranty audits, parts accessory retail development, BBB activities, SmartStock analysis, etc.
• Develop QMF based reports for use by regional management and district managers.

Major Responsibilities (continued)

• Ensure that all correspondence is routed appropriately within the region and for the District Service and Parts Managers.
• Develop high level management daily and monthly reports for use by regional managers to analyze current business conditions.
• Actively participate in Regional and National warranty audit activities.
• Assist DPSM’s in routine tasks such as technical and non-technical training enrollment and tracking, management of CA cases and files documentation, SmartStock compliance issues, PWA analysis and audit activities and any special National or Regional assignments as required.
• Preparation of data, presentations, etc. for Regional Staff and Organization meetings.

Authority

• Employee should be able to work with minimum supervision; however, this is not a decision-making position and does not require the individual to make approvals of any kind independent of management.

Education

~ Bachelor’s degree preferred

Related Experience

• Two to four years of direct customer contact experience of which at least two years of directly related experience in automotive field preferred.
• Knowledge of automotive technical and dealer terminology helpful.

Skills/Knowledge

• Excellent general PC skills with proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint).
• Excellent negotiation skills to work with consumers and dealer management.
• Excellent communication skills, written and oral, especially listening skills.
• Excellent decision making skills with defined judgment ability and maturity.
• Excellent organization and follow-up skills.
• Strong analytical and mathematical skills and able to develop spreadsheet models for warranty and parts analysis.
• Able to develop ad hoc analysis from mainframe/AS400 databases on request.

Certification

• N/A

Physical Requirements

Normal office dutiesSome travel requiredTravel: