Senior Network Lead

Job Title: Senior Network Lead 

Department: Infrastructure 

Job Location: Remote 

About us: 

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.  

Our Company Culture: 

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals. 

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need. 

About the role:  

The Senior Network Lead is a key technical leader responsible for the vision, strategy, and execution of Softheon’s network infrastructure. This role oversees all aspects of network engineering, drives innovation, ensures operational excellence, and leads a team of network professionals. The Senior Network Lead partners with senior leadership to align network initiatives with business objectives and regulatory requirements, while fostering a culture of continuous improvement and collaboration. This is a hybrid role that includes people management responsibilities however, the majority of the role is hands-on: network engineering, troubleshooting, design, maintenance, and direct operational work. 

Requirements

You Will:  

Strategic Leadership & Planning 

• Develop and execute the network technology roadmap to support current and future business needs. 

• Lead cross-functional initiatives to modernize and secure network infrastructure across on-premises and cloud environments. 

• Provide technical leadership and guidance for large-scale network projects and migrations. 

Team Leadership & Development 

• Lead, mentor, and develop a team of network engineers and administrators. 

• Set clear performance expectations, provide regular feedback, and support career growth. 

• Foster a collaborative and innovative team environment, encouraging knowledge sharing and best practices. 

Network Architecture & Engineering Excellence 

• Oversee the design, implementation, and optimization of enterprise network solutions. 

• Ensure network architectures are secure, scalable, and aligned with industry best practices. 

• Evaluate and integrate emerging technologies to enhance performance, reliability, and security. 

Operational Management & Support 

• Oversee advanced troubleshooting and resolution of complex network issues. 

• Manage critical incident response and root cause analysis. 

• Ensure high availability and reliability of network services through proactive monitoring and maintenance. 

Security, Compliance & Risk Management 

• Define and enforce network security policies and controls. 

• Collaborate with the Security Team to address vulnerabilities and ensure compliance with regulatory standards (e.g., GDPR, HIPAA, PCI DSS). 

• Lead security assessments and remediation efforts. 

Vendor, Stakeholder & Executive Engagement 

• Manage vendor relationships and negotiate contracts for network equipment and services. 

• Collaborate with senior leadership and business stakeholders to align network strategy with organizational goals. 

• Communicate network strategy, risks, and performance to executives in a clear and actionable manner. 

Continuous Improvement & Innovation 

• Drive automation, process improvement, and operational efficiency initiatives. 

• Stay current with industry trends, emerging technologies, and regulatory changes. 

• Champion the adoption of best practices and innovative solutions across the organization. 

Talent Management 

• Partner with the Talent and Infrastructure leadership teams in interviewing, hiring, and onboarding new team members. 

• Contribute to build