Senior Product Designer

 About RoadRunner

At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while providing maximum value for our customers and our communities. We achieve this through efficient, cost-effective and sustainable waste operations.

Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise and a passion for create a future where waste is a problem of the past™.

Technology, artificial intelligence and data-driven strategies are the backbone for our team of waste experts to reliably provide our customers with the most streamlined, cost effective and sustainable waste and recycling services.

Since RoadRunner’s creation in 2014, we’ve helped more than 12,000 customer locations achieve an average between 10 - 20% savings on their monthly waste bills while also improving their recycling efficiencies. We’re proud that RoadRunner’s industry-leading model has been recognized by the SEAL Business Sustainability Awards 2023, Pittsburgh Business Times’ Best Place to Work 2022, and Pittsburgh Inno’s 2022 Fire Awards. 

Our Glassdoor reviews are fantastic (3.3/5 on 283 reviews), our CEO’s approval rating is 71%, and 67% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we’ve been expanding our teams (3.4/5 on 79 reviews) and we now have over 13K followers on LinkedIn.

Job Summary:

We’re seeking a passionate and driven Senior Product Designer to lead the design and user experience for our suite of products, including an in-house design system. You will be responsible for the entire design lifecycle, from user research to ideation to prototyping and testing to high-fidelity designs and features breakdown. You will collaborate closely with product managers, engineers, stakeholders, and executives to solicit feedback, iterate, and gain approval for implementation of your designs. You will create and enhance features of RoadRunner’s homegrown internal applications, focusing on task efficiency and process optimization to allow our team members to deliver an excellent customer experience. This role requires strong systems thinking, problem-solving skills, and resourcefulness to deliver simple and effective solutions to complex challenges.

Primary Duties Including % of time

• 25% - Collaborate with Product Team to conduct user research and create documentation
• 25% - Create wireframes, prototypes, and high fidelity designs
• 20% - Manage and contribute to the design system, ensuring design consistency and coherence across the system
• 15% - Conduct usability testing and post-launch research to gather insights and inform design decisions
• 15% - Work with engineers to review designs for feasibility and effort and provide feedback on user stories within the sprint

% Travel required: 0%

Organizational Relationship:

• Reports To: Vice President of Product Management
• Direct Reports: None
• Interacts with: Product Team, Engineering Team, Stakeholders, Executives

Skills and Experience:

• Proficiency in ux research and design is a requirement for this position as well experience with at least one popular design and prototyping tool (such as Figma, Sketch, InVision and Adobe XD)
• 3-5 years of working experience in Product Design
• Experience creating user flows and design architecture from the ground up
• The ability to design experiences for different types of users, across different interfaces and devices
• Familiarity working with design systems is required. Experience building and maintaining a homegrown Design System Library is preferred.
• Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.
• Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
• Strategic thinker with the ability to grasp the tactical det