Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an SRE Group Manager within PNC's Site Reliability team, you'll be located at one of our Technology Hubs in Pittsburgh, PA or Dallas, TX. Weekly time in the office is needed.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
Ability to conduct thorough RCAs for incidents and outages.
Proficiency in analyzing metrics and logs to derive insights and actions.
Working closely with development, operations, and business teams to ensure reliability and performance align with business objectives.
Ability to create clear and comprehensive documentation to communicate systems and processes.
Managing projects and coordinating with multiple teams.
Encouraging a culture where failures are treated as learning opportunities rather than occasions for blame to foster an environment where team members feel safe to report issues and mistakes without fear of retribution.
Inculcate the learning attitude to adopt to newer technologies, platforms and processes
Develops new ideas and initiatives that manage the reliability of applications and improve the performance of the organization
Be risk aware. Build strategies to mitigate the risks based on the impact and probability of occurrence
Always challenge the normal. Revisit SLOs, performance, and processes. Automate everything
Building a team with diverse backgrounds and perspectives where everyone feels valued and respected leads to more innovative solutions and a stronger team.
Recognizing the importance of work-life balance, especially in a field that can involve on-call duties and high-stress situations by being flexible with working hours and ensuring on-call rotations are fair and manageable.
Leading technical initiatives and setting the vision for the SRE function across the organization.
Experience in strategic planning for system growth and evolution.
Acting as a subject matter expert and thought leader within the organization.

Executing application design activities, tools and techniques; ability to utilize these to convert business requirements and logical models into a technical application design.
Building applications by writing code and implementing software solutions with a focus on reliability, scalability, and maintainability to ensure the smooth operation of critical systems and services.
Conducting maintenance activities such as bug fixing, updates, and patches, as well as executing testing strategies to ensure software quality throughout all stages of application development and production support.
Implementing monitoring solutions to track application performance and health, and responding to incidents promptly to minimize downtime and mitigate impact on users.
Incorporating security measures into the application design and development process to protect against threats such as unauthorized access, data breaches, and cyber-attacks.
Designing and managing the underlying infrastructure to support application deployment and operation, including servers, networks, storage, and cloud services.
Conducting thorough testing and validation processes to ensure the reliability, scalability, and resilience of the infrastructure, including performance testing, stress testing, and disaster recovery drills.

Job Description

• Manages teams of Site Reliability Engineers across multiple operating sites and applications to improve reliability, quality, and time-to-market of highly complex software solutions.
• Recommends and facilitates the implementation of infrastructure enhancements as required to maintain the performance of sites in response to business growth and strategy.
• Leads cross-functionally with other teams to review u