Senior Insurance Compliance Support Specialist

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

If you’re looking for a career that transforms, inspires, challenges, and rewards you ……………. 

The ISO Solutions unit of Verisk Insurance Solutions is looking for a Product Support Specialist to support Mozart Form Composer an innovative cloud-based product management and development platform serving insurance carriers. The candidate will be responsible for working closely with Product Managers, Product Development, and Customers to assist in servicing customers and supporting the growth and development of Mozart Form Composer. The candidate will also be responsible for providing pre- and post-sales services including requirement gathering, implementation, product presentations, training, troubleshooting and product management and technical support. 

This position will be responsible for the timely and smooth implementation and training of new customers, process improvement, coordination and resolution of any issues as they arise for new and existing customers.   

Title: Product Support Specialist – Mozart Form Composer 

Organizational Unit: ISO Solutions 

Responsibilities: 

• Develop extensive knowledge of product and features to support customers, sales, implementation and service 

• Provide second-level support to answer technical questions and triage issues for resolution including PC hardware and software troubleshooting 

• Answers customer and field support questions, implement and train new customers 

• Liaise with Product Development, QA, Support and Customers to identify issues, document, and provide answers and direction back to customers  

• Work with Sales and Marketing to research the market, promote the product and expand its usage  

• Research and coordinate new feature implementation and customizations 

• This role requires travel to customer sites as needed.  

Qualifications

• Must have a minimum of 7 years of experience in Product Management or Product Support role working on B2B and SAAS products.  

• 5 -7 years prior implementation management, sales support, or customer services experience is required 

• Self-starter, with strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction 

• Must be highly motivated and able to work independently.  

• Must have strong written and verbal communication skills and be able to present both in person and virtually to senior management and train large client audiences on a business and technical level with a professional demeanor 

• Background in Property and Casualty insurance a plus 

Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.

We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.
• Be Remarkable by doing something better each day in service to our customers and each other
• Add Value by delivering immediate and sustained results that drive positive outcomes
• Innovate by redefining what’s pos