IT Technical Support Analyst Intern (Summer 2025)

Department: IT

Employment Type: Internship

Location: Denver, CO

Compensation: $19.00 / hour

Description

The Technical Support Analyst Intern will gain experience providing various computer systems administration and support tasks, including supporting corporate help desk function, documenting, testing, and maintaining computer equipment and systems. Answers questions or resolves computer problems for employees in person, via telephone, or electronically. Interested in computer-based information systems.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Sets up equipment (computer/phone) for new hires and employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. 
• Supports employees with desktop computer, phone, laptop, software, hardware and or printer requests. 
• Answers questions or resolves computer problems for employees in person, via telephone, or electronically.
• Diagnoses, research, and resolve software-related problems.
• Manages records of company IT inventory and equipment.
• Documents help desk procedures, user guides, and knowledge base.
• Manages the ticket queue and email requests, assess the severity of IT requests and coordinates referrals to appropriate technical, professional, or service personnel for service, repair, or training.
• Installs and upgrades software or hardware. 
• Evaluates and installs patches.
• Performs system backups and recoveries as needed. 
• Provides administrative support to the IT department, for example, scanning invoices, filing, copying, and assistance with documentation retrieval. 
• Performs other duties as assigned by project leader or management.

Skills, Knowledge and Expertise

EDUCATION AND FORMAL TRAINING:

• High school diploma, GED, or equivalent required.
• Active enrollment in a relevant post-secondary program required 
• Some experience in customer service support

 KNOWLEDGE, SKILLS, AND ABILITY:

• Knowledge and interests in computer-based information systems
• Some knowledge and Interests in networking technologies and Microsoft technologies
• Basic troubleshooting and problem-solving skills
• Strong communication and interpersonal interaction skills
• Ability to work with users diplomatically and skillfully
• Ability to explain technical issues to technical and non-technical employees
• Ability to research and understand technical documentation
• Ability to prioritize tasks and efficiently manage time