Operations Director OB/GYN/MFM - FT - Day - Capital Health Medical Group

Work Shift:

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

Oversees the daily operations of the OB/GYN and MFM employed physician outpatient practices while strategically working to improve, strengthen, and define operational goals and objectives. The director ensures that clinical and administrative workflows support high-quality patient care, regulatory compliance and operational excellence. The director collaborates with physicians, nursing staff and administrative teams to optimize patient experience, streamline processes and improve performance.

MINIMUM REQUIREMENTS

• Bachelor's Degree in Nursing. Master's Degree in Nursing preferred.
• Five years progressive operational management experience in an ambulatory or acute care setting. Experience in physician practice management preferred.

ESSENTIAL FUNCTIONS

• Responsible for clinical and operational management of the outpatient OB/GYN and MFM practices
• Oversees the direction and execution of operations, ensures the practice management team coordinates all practice functions to provide smooth, integrated operations.
• Ensures unified and effective patient access initiatives that promote patient centered access to OB/GYN and MFM for scheduling, registration or medical care.
• Addresses interdepartmental barriers to delivery of care, including staffing, equipment, and facilities.
• Manages the implementation process for new business, expansion and/or moves to new practice sites.
• Develops, implements and monitors statistical reporting of key operation metrics, adjusts operations as needed to maintain peak performance.
• Implements policies and procedures to reduce cancellations, no-show rates, and new patient appointment lag time.
• Proactively pursues opportunities to improve the delivery of superior customer service, address patient complaints.
• Facilitates regular and consistent system communication with all stakeholders, promotes dialogue.
• Manages relationships with all practices to ensure positive working environment and intervenes appropriately when issues arise.
• Maximizes operational workflow in practices to ensure optimal utilization of the team. Redistributes resources based on needs. Maintains a comprehensive understanding of practice operations including: scheduling, registration, authorization/referral, and billing/coding functions.
• Monitors performance of practices via scorecards, P&Ls, and key performance indicators (KPIs). Performs trend analysis and develops/implements required changes to meet desired goals. In partnership with revenue team, optimizes accounts receivable processes and outcomes within each practice/area of accountability. With support from finance, manages the annual operating and capital budgets for practices, facilities and programs
• Assures optimized staffing across sites, build capability to flex staff to locations for coverage.
• Performs staffing analysis as needed to ensure adequate staffing in ambulatory and program settings.
• Partners with Human Resources when necessary to support aspects of employee management, engagement, retention and talent acquisition.
• Promotes staff development through performance evaluation, coaching, identifying development goals, and arranging educational opportunities that enhance and encourage continued professional growth among staff.
• Creates and supports an environment which empowers and expects staff to: serve as ambassadors; participate in unit/department decisions; negotiate care needs of patients; accept responsibility for their contribution to the patient experience, their own growth and professional competencies
• Assumes responsibilities for the overall management and maintenance of respective facility and maximizes effective and efficient organizational; utilization of space.
• Oversees the collaboration of business and administrative staff in the development of policies, procedures, programs, protocols and processes to provide an efficient, high functioning employed medical group.
• Serves as a focal point on matters relating to physician practices including contract negotiations, revenue, productivity, staffing, operating expenses, and overall financial performance.
• Prepares and presents reports to senior exe