Who are we looking for?

We are seeking an individual ready to take responsibility for leading and implementing the Global Delivery Simplification Transformation initiatives. You will collaborate with Operations and Technology teams to ensure the core pillars of the program are fully adopted and operational requirements are clear, tested and support execution of the strategic goals.  

Your new role

The job can be performed from Kraków office (CBK or BIG) or Gdańsk office (TTG).

As a Global Delivery Simplification Senior Manager, Vice President you will:

• Gather business requirements for manual activities and drive automation

• Lead adoption of new technologies and systems; Identify and implement automation

• Work with internal stakeholders to analyze the needs and align product roadmap to strategic goals; Create the product roadmap and drive to execution

• Support creation and monitor strategic objectives in line with corporate goals and support execution of annual program Objectives and Key results

• Assess value, develops cases, and prioritizes stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy

• Drive the design and implementation of new operating model for specific operational processes Develop and implement relevant operating model changes in order to pivot the Operations organization towards digitization and enhanced client experience

• Work closely with product management, senior management, and partners in order to create a product that fits the company portfolio

• Continuously assess and propose opportunities to enhance strategic processes and controls improvement, and provide recommendations to business on design and application of key controls, procedures and best practices

• Promote continuous improvement and cultivating a robust service and control environment

• Develop and maintain strong relationships with key stakeholders, Program and Global Leads

• Support systems to Manage staffing levels, organizational design, employee welfare, engagement, training, career planning and diversity objectives

• Draft key objectives and results, strategies and apply the data for the product to make business decisions

• Create and monitor project plans to drive execution and realization of business outcomes; maintain an appropriately prioritized Action log for implementation

• Host working sessions and governance meetings to monitor service and control environment

What we value

These skills will help you succeed in this role

• Superior presentation, communication and interpersonal skills

• Demonstrated ability to direct, influence and coach leaders to achieve program outcomes.

• A patient, customer-centric and proactive mindset. 

• Ability to develop and maintain effective relationships with leaders at all levels in the business. 

• Ability to manage and support other project staff in an effective and constructive manner.

• Time management skills with experience in working to tight project deadlines.

• Ability to understand user requirements and desired business outcomes. 

• Ability to utilize quantitative and qualitative data to interpret reports. 

• Expertise in the use of Microsoft Applications – specifically Excel, Word and PowerPoint

• Strong problem-solving skills and an ability to work independently and within a team.

​Education & Preferred Qualifications: 

• Bachelor’s Degree (Business, IT or management disciplines)

• 7 years of experience in an operational environment within a banking/insurance/financial services organization: preferably operations and transformation as a minimum

• Experience on large scale operations transformation initiatives and supporting target state operating models

• Strong work-ethic with ability to multi-task in a fast-paced environment under tight deadlines

We offer

• Permanent contract of employment from day one

• Addit