Manager, Strategic Account Management

Position Summary...

What you'll do...

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices. Applied Business Acumen:Requires knowledge of:Industry and environmental factors (for example, market fluctuations, changes in regulatory policies or politics, emerging technology, cultural practices); Common business vernacular; Business practices across the industry and area-specific domains and related practices (for example, eCommerce, commerce platforms); Relevant business metrics, data models, analytics, and reports that assist in decision making.To provide recommendations to business stakeholders to solve complex business issues. Develops business cases for projects with a projected return on investment or cost savings. Translates business requirements into projects, activities, and tasks in alignment with the overall business strategy. Serves as an interpreter and conduit to connect business needs with tangible solutions and results. Recommends new processes and ways of working. Interprets business metrics and relevant data models and reports and utilizes appropriate data points to highlight and explain simple to moderately complex business issues to stakeholders and customers/sellers.Product Expertise:Requires knowledge of:Suite of products, services, and solutions. offered by an assigned business area; Features of various products, services, and solutions and their value propositions; Product assortment management.To effectively engage with customers/sellers to gain and leverage insights on their business/category. Demonstrates an understanding of product/solution features for complex to highly complex areas of customer/seller business and assists in sales for products. Leads sales activities for simple and moderately complex products available across homogenous markets and specific customer/seller segments by articulating product/solution features and value propositions. Understands customer/seller requirements in detail and articulates gaps in current product features to leadership teams and relevant stakeholders. Provides guidance to team members on product feature-related communications and best practices with respect to highlighting product benefits and value propositions. Assesses the impacts of the assortment mix and selects methods for translating sales projections and product mix gaps into assortment development requirements.Relationship Management:Requires knowledge of:Stakeholder identification and mapping; Stakeholder analysis; Stakeholder communication; Stakeholder engagement techniques; Stakeholder management effectiveness tools and methods; Specialized business vernacular; Diverse markets to deliver customer and business value; Styles and best practices to accommodate cultural differences.To build, maintain, and enhance effective internal and external partnerships through professionally accepted and ethical outcomes. Influences outcomes and assists in communicating shared goals with diverse groups and parties by li