Senior Manager Product Security Research

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Company 
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team 
The Security Research team produces investigative reports that drive a reduction in operational security risk. Paired with a toolkit of code/program and dynamic environmental analysis skills, Security Research provides guidance on primary security controls, best practices, and product enhancement. Exploration techniques focus on problems broadly, measuring industry trends and product insecurity across ServiceNow’s cloud environment. A goal of the Research team is to continually drive ServiceNow’s reputation as a leader in cloud security.

Role 
As a Sr. Manager Product Security Research, you’ll be responsible for overseeing a team that performs software security auditing and research. This will require experience with project scoping and management for targeted application security review. Coordinating work will require a deep dive of knowledge of application security concepts including secure code review, debugging, dynamic web application analysis and threat modeling. 

What you get to do in this role:

• Lead a team of experienced application security professionals focused on the security of ServiceNow’s platform of platforms and general software security research (including non-proprietary Common of the shelf software (COTS) and open-source software)
• Assist with development/curation of social media content created by the Security Research team
• Assist with targeted security audits of the ServiceNow SaaS platform with an emphasis on software security
• Oversee the development of targeted fuzzing solutions

Qualifications

In order to be successful in this role, we need someone who has:

• 2-3 years of experience leading a software security team with an emphasis on scoping and overseeing delivery of greybox application security reviews. Prior experience in application security consulting management preferred.
• Experience developing software fault injection or fuzzing solutions recommended
• Experience building project plans, managing deadlines, and monitoring project progress. Background working on a Product Security or Agile/Scrum development process is a plus.
• Strong verbal communication skills with an emphasis on application remediation processes
• Ability to deliver technical documentation and communicate technical concepts to both non-technical business users as well as technical stakeholders
• In-depth knowledge of common web application vulnerabilities (OWASP Top Ten)
• Experience with Threat modeling and threat modeling tools recommended
• Developer level proficiency in at least one language - Python