Group Account Supervisor

Company Description

Razorfish Health is unique among the roster of the largest healthcare agencies. Here’s why:

At Razorfish Health, we were built on re-invention. We were one of the very first digital agencies more than two decades ago, and we have continued to reinvent our agency, our team, and we specialize in re-inventing brands, campaigns and categories every day.

We have the deepest team of credentialed medical scientists, an award winning creative team, and an in-house data analytics team which allows us to understand the insights driving physicians, payers, and patients and to create ideas that help transform our clients’ brands.

We have offices in New York, Chicago, Philadelphia, and London with over 300 colleagues, serving a broad base of clients including 4 of the top 10 pharma companies, as well as OTC, biotech and health systems and hospitals.

In a sea of same, we swim differently. Our people are unique. Our perspectives are unique. Find out why our employees are proud to say #IAmARazorfish.

Web: http://www.razorfishhealth.com | Facebook: https://www.facebook.com/razorfishhealth | Twitter: https://twitter.com/RazorfishHealth

Job Description

The Group Account Supervisor is the brand champion. They will provide strategic input, tactical planning, and direction on multiple or large-scale assigned accounts. The Group Account Supervisor has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. They build and maintain positive, lasting client relationships with multiple or mid-level clients, as well as ensuring high-quality agency output.

Agency Operations

• Drives the process and details and develops tactical plans. Forecasts budgets
• Finances: Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates. Raises client awareness as to when changes in client direction affect estimates. Thorough knowledge of contract and its implications. Sound decision making regarding hours dedicated to jobs and what to prioritize. Thorough knowledge of all basic financial tools necessary to account management. Contributes to the revenue and forecasts of the brand
• Troubleshooting: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve potential problems before they get too big. Ability to solve client issues, independently moderate conflicts, and influence management decisions
• Leadership: Takes on wider, informal leadership responsibilities within the agency. Exhibits strong leadership internally and externally. Exhibits solid judgment
• Management: Team leader, provides clear and fair direction and feedback to junior account staff

Knowledge

• Deep, expert understanding of the therapeutic category, the audience, and multiple channels. Basic knowledge of at least one other category, and another audience
• Continuously learning technology
• Demonstrates and applies extensive and expert knowledge of assigned brands, including relevant clinical data behind promotional messages
• Successfully serves as point of authority and/or source of advice for therapeutic area.  Proactively identifies opportunities based on the market
• Ensures team adherence to agency process. Identifies issues and leads problem resolution

Strategy

• Vision: Develops communication objectives and strategies (eg. marketing/brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details. Is able to address strategic marketing issues and propose viable solutions
• Demonstrates and communicates a clear expert POV as marketing partner to clients
• Planning: High-level analysis of category, research, and competitive data. Analyzes and extracts findings/issues from all available marketing data. Active in strategic development
• Demonstrates passion for the brand

Tactics and Execution

• Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines
• Production: Supervises and effectively manages the production of client-approved marketing tools
• Creative: Collaborates on creative brief development
• Assumes responsibility for the writing and preparation of marketing communications plans and proposals
• Communication: