Business Development Manager

Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

The Business Development Manager is a key driver of Netrio’s growth strategy, responsible for identifying, engaging, and closing new business opportunities while ensuring smooth collaboration across departments. This role impacts every stage of the client journey—from initial prospecting and solution alignment to successful onboarding and long-term partnership development.

The BDM serves as a trusted advisor to prospective clients, accurately representing Netrio’s capabilities and setting expectations that drive satisfaction across Project Management, Delivery, and Finance teams. Through strategic selling, consultative communication, and a strong understanding of Netrio’s service portfolio, the Business Development Manager plays a critical role in expanding our client base and deepening Netrio’s market presence.

OBJECTIVES – YEAR 1

• Meet or exceed assigned sales quota and revenue growth targets.
• Develop a deep understanding of Netrio’s service offerings, strengths, and differentiators to effectively position solutions in the target market.
• Build and nurture a network of referral partners and industry connections to drive pipeline expansion.

RESPONSIBILITIES

Sales Development & Client Acquisition

• Research, identify, and qualify prospective clients within Netrio’s target markets.
• Develop relationships with key decision-makers (CFOs, COOs, CTOs, CISOs) to understand business challenges and position Netrio’s solutions effectively.
• Conduct discovery meetings, prepare tailored proposals, and deliver persuasive sales presentations.
• Lead negotiations and close deals that align with both client needs and Netrio’s delivery capabilities.

Pipeline Management & Reporting

• Build and manage a healthy sales funnel with accurate forecasting and reporting on KPIs (calls, meetings, pipeline value, win/loss ratio, etc.).
• Report weekly Sales Leadership on activity metrics, pipeline status, and performance outcomes.
• Maintain detailed documentation in CRM systems to ensure visibility and accountability across teams.

Collaboration & Internal Alignment

• Work closely with Project Management, Delivery, and Finance teams to ensure expectations are realistic and achievable.
• Partner with implementation and support teams to ensure client satisfaction and successful onboarding.
• Foster strong cross-department collaboration that promotes client success and operational excellence.

Relationship Building & Market Engagement

• Represent Netrio in industry events, networking opportunities, and through strategic partnerships (Prime Brokers, Consulting Firms, etc.).
• Convert one-time or project-based sales into long-term recurring revenue opportunities across Netrio’s Managed IT and Cybersecurity service lines.
• Maintain a high level of professionalism, integrity, and consultative expertise in every client interaction.

SKILLS & QUALIFICATIONS

• Bachelor’s Degree in Business, Marketing, or a related field, with 3–5 years of sales experience in technology or managed services.
• Proven success in B2B sales with measurable outcomes in closing complex deals.
• Strong written, verbal, and presentation skills with the ability to communicate value to technical and executive audiences.
• Exceptional interpersonal skills, including active listening, relationship building, and strategic questioning.
• Experience using CRM systems (Salesforce or equivalent), along with proficiency in Microsoft Office Suite.
• Strong understanding of business challenges faced by industries such as Finance.
• Demonstrated abi