Sr. Salesforce Business Analyst (Experience Cloud)

Company Description

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances are unable to match. Used in more than 190 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss. The Zscaler platform operates at a carrier grade level– we process over 50 billion transactions a day in our cloud to protect our customers.

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day. 

Job Description

Position: Sr. Business Analyst - Experience Cloud

Location: Remote within United States

This requirement is for a Salesforce Experience Cloud Business analyst with salesforce  ecosystem experience. This is NOT a simple Business Analyst requirement, but a Salesforce Sales/Experience Cloud Analyst

We are looking for a strong Salesforce Business Systems Analyst who has experience on Sales Cloud and Salesforce Experience Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, partner portal, distribution channels, account, contact and opportunity management areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross functional teams from Marketing, Channel, Sales, Sales Operations and Partner Marketing departments. The ideal candidate for this role will have a blend of technical and business experience with strong expertise in the Salesforce. The primary applications you will be working with are Salesforce.com Experience cloud, Sales Cloud and other tools such as Impartner, Skilljar, and Zinfi and you are expected to have hands-on experience with the Salesforce platform.

Responsibilities/What You’ll Do:

• As a Salesforce Experience Cloud BSA, the person should have driven or played an integral role in different Experience Cloud Salesforce.com implementations
• Own the development and implementation of Experience Cloud roadmap
• Ability to capture requirements from business users requirements may pertain to implementation of SFDC Sales Cloud, Experience Cloud
• Subject matter expert on channel sales and partner management (Partner onboarding, Pipeline management, enablement and measurement) 
• Lead business and functional requirements to Experience Cloud standard features and functionality; define and prioritize scoping of requirements
• Meet with business leaders, decision makers, and end users to define business requirements, and systems goals
• Facilitate discussions among business owners to understand problem statements and gather requirements
• Own and drive functional and technical design activities
• Translates business requirements to functional and technical designs for the engineering team
• Collaborate with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work
• Coordinate with offshore Development and QA teams to deliver the solution
• Help business users to complete the UAT and drive the delivery of system enhancements
• Subject matter expert for lead, deal registration, partner portal, distribution channels, account, contact and opportunity management areas.
• Work closely with Architect and Salesforce development teams to define and implement the solutions as part of sprint delivery cycles
• Build the scalable business processes on the route to market and lead to opportunity areas to support the company’s growth at scale
• Effectively prepare Business Processes, Process Flow Analysis, Requirements Definition, Data Models and Detailed Functional Design
• Document the solution design with specific business and technical details 
• Recommend best practice solutions
• Work collaboratively and closely with Salesforce Business Analysts, Onshore and Offshore Developers during the execution phase
• Analyzes/identifies areas of risk and develops plans to minimize
• Troubleshoot produc